Director of Operations

Fabian Group (FG) was established in 1901 and has grown from humble beginnings as a formalwear manufacturer to a multinational manufacturer of Uniforms, formalwear, and retail suiting. While we’re a brand with a long heritage, we have reached our current level of success through our culture of nimble business practices, a commitment to quality, apparel innovation, and our reputation for putting “customers first”.

The Director of Operations is responsible for leading warehouse and value‑added services (VAS) operations, driving cross‑functional coordination, and owning operational performance metrics to support scalable growth and best‑in‑class service. This role serves as the primary operational leader under the VP of Operations, reducing day‑to‑day escalations while executing strategic process‑improvement initiatives.

Key responsibilities

• Lead, coach, and develop Warehouse and VAS Managers to ensure safe, accurate, and efficient inbound, storage, production/VAS, and outbound activities.
• Own daily, weekly, and monthly KPI reporting (productivity, cost per unit, on‑time shipping, inventory accuracy, quality, and safety), and drive corrective action plans when performance misses target.
• Coordinate cross‑functionally with Sales, Customer Service, Supply Chain, Finance, and IT to align labor, capacity, and service levels with business demand and customer requirements.
• Lead strategic projects focused on process optimization, standard work/SOPs, 5S, and automation/technology enhancements (e.g., WMS improvements, scanning, labeling, VAS workflows).
• Champion a culture of safety, compliance, and continuous improvement; ensure adherence to OSHA and company policies and lead root‑cause analysis for incidents and service failures.
• Develop and manage operating budgets for warehouse and VAS, monitor variances, and identify productivity and cost‑reduction opportunities.
• Partner with HR on workforce planning, staffing, training, performance management, and succession planning within operations.
• Provide clear, concise operational updates and recommendations to the VP of Operations and senior leadership, including risk, capacity, and project status.

Reporting line and scope

• Reports directly to the VP of Operations and acts as the single point of leadership for warehouse and VAS operations.
• Direct reports typically include Warehouse Managers, VAS/Production Managers, and key operational support roles (e.g., Inventory Supervisor, Continuous Improvement Lead).

Qualifications

• Bachelor’s degree in Supply Chain, Operations Management, Business, or related field; equivalent experience may be considered.
• 7+ years of progressive operations leadership experience in distribution, 3PL, or manufacturing, including multi‑team or multi‑shift environments.
• Demonstrated success improving KPIs, implementing process improvements, and leading cross‑functional initiatives.
• Strong analytical skills with experience using WMS/ERP and dashboards to manage performance.
• Proven people‑leadership skills with the ability to build accountability and engagement in a fast‑paced, hands‑on environment.