Bachelor's degree in business administration or related field preferred; 5 years of manufacturing industry experience.
A&D hardware technical experience in CCA and PWA manufacturing lines, ensuring compliance with DoD standards.
Ability to lead cross-functional teams in engineering, procurement, and operations.
Strong written and verbal communication skills.
Experience in customer interface and account development.
Proficient in managing program budgets and cost control.
Skilled in MS Office applications (Excel, Word, PowerPoint).
Responsibilities
Manage customer relationships and direct them to appropriate Emerald services.
Collaborate with site Lead PM for revenue forecasting by account.
Ensure customer satisfaction through on-time delivery, quality, and communication.
Communicate effectively with customers to meet their expectations.
Act as the primary liaison between the company and customers to fulfill requirements.
Conduct team meetings and document issues to keep stakeholders informed.
Oversee program-related decisions in alignment with customer contract terms.
Benefits
Competitive medical, dental, and vision benefits.
Health Savings Account/Flexible Spending Account.
401K with company matching and no vesting period.
Paid time off for rest and relaxation.
Gym reimbursement through Anthem.
Employee Assistance Program for support.
Inclusive work environment with team and management support.
Opportunities for employee training and development.
Engagement in community service and philanthropic initiatives.
Employee appreciation events and activities.
Career advancement opportunities available.
Employee referral program incentives.
Discounts for employees.
Full Job Description
The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.
Responsibilities of the Program Manager:
Relationship Management:
Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
Works with site Lead PM to provide revenue forecasting by account.
Customer Experience & Satisfaction:
Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
Provide verbal and written communication to customers to ensure expectations are met.
Tactical Business Execution:
Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
Commercial/Contract Management:
Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).
Benefits of the Job:
Competitive medical, dental, and vision benefits
Health Savings Account/Flexible Spending Account
401K and company matching with no vesting period
PTO for rest and relaxation
Gym reimbursement (through Anthem)
Employee Assistance Program
A safe and inclusive work environment with team and management support
Employee training and development
Community service and philanthropic initiatives
Employee appreciation and events
Career advancement opportunities
Employee Referral program
Employee discounts
Qualifications of the Program Manager:
Bachelor's degree in business administration or a related field preferred and/or 5 years of manufacturing industry experience.
A&D hardware technical experience specializing in CCA and PWA manufacturing lines, ensuring compliance with DoD mission-assurance standards.
Ability to lead cross-functional engineering, procurement, and operations teams to optimize strategic material staging and bill-of-materials (BOM) health.
Strong written and verbal communication skills.
Prior experience driving customer interface and account development.
Experience managing program budgets, cost control, and driving financial health.
Proficient computer skills, including MS Office (Excel, Word, and PowerPoint).
Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m.
Schedule is determined based on business needs and coverage requirements. Hours may vary, and flexibility is expected to ensure adequate support for operations. Typical coverage is Monday through Friday, but occasional adjustments may be required.
Work Hours: Full-time, approximately 40 hours per week. This is a salaried position; occasional additional hours may be required based on business needs.
