Bachelor's degree in Business, Cybersecurity, Information Systems, or related field
3+ years leading complex programs in digital fraud or cybersecurity
Expertise in program management, including roadmap planning and risk management
Knowledge of digital fraud, identity, and authentication processes
Ability to utilize AI and automation tools for program improvement
Strong communication and negotiation skills in a matrixed environment
Must be authorized to work in the U.S. without sponsorship
Responsibilities
Lead enterprise Digital Fraud programs and translate strategy into actionable roadmaps
Manage complex digital fraud initiatives from planning to benefits realization
Coordinate fraud risk assessments and ensure compliance with governance standards
Oversee program funding, vendor management, and contractor performance
Facilitate collaboration among cross-functional teams through matrix leadership
Establish KPIs for fraud performance and drive continuous improvement
Provide executive reporting and decision support across various business units
Benefits
Comprehensive health and wellness programs
Opportunities for professional development and certifications
Flexible work arrangements
Collaborative and inclusive work environment
Access to advanced technology and tools for program management
Full Job Description
Description
Job Overview and Responsibilities
The Program Mgr, Digital Fraud leads complex, enterprise Digital Fraud programs within Cybersecurity & Digital Risk, translating fraud strategy into coordinated roadmaps, funded initiatives and measurable business outcomes. This role connects the Fraud team and business partners to deliver capabilities that reduce fraud loss, increase customer trust, protect customers and digital assets, and balance security with customer experience. The Program Manager will govern scope, dependencies, risk, vendors, financials, operational readiness and benefits realization across use cases. Uses approved artificial intelligence and automation tools to improve program analysis, planning, reporting and decision support with appropriate human validation and data safeguards.
Digital Fraud Strategy, Roadmap & Portfolio: Translate enterprise fraud strategy, threat intelligence, operational priorities, analytical insights and engineering dependencies into an integrated roadmap; manage initiative intake, prioritization, sequencing and portfolio governance across customer and workforce use cases
Program Delivery & Operationalization: Lead complex digital fraud initiatives from business case, requirements and solution planning through engineering delivery, operational readiness, launch, adoption and benefits realization
Governance, Risk & Controls: Coordinate fraud and identity-risk assessments, control requirements, privacy, accessibility, audit/regulatory evidence, customer-experience considerations and accountable approvals across business, identity and cybersecurity organizations
Funding, Vendor & Contractor Management: Manage program funding, forecasts, business cases, vendor and platform governance, implementation partners, contracts, contractor delivery, risks and performance
Matrix Delivery Leadership: Coordinate Product Owners, Business Analysts, Fraud Strategy, Fraud Operations, Detection Engineering, Data Analytics and delivery partners through matrix leadership while preserving functional ownership and accountability
Performance, Analytics & Continuous Improvement: Establish KPIs and KRIs for fraud loss, prevented loss, detection and decision performance, customer friction, operational outcomes, delivery health, platform performance and business value; use validated insights to drive continuous improvement
Enterprise Partnership & Executive Communication: Partner with Fraud Strategy, Fraud Operations, Fraud Intelligence and Detection Engineering, Fraud Data Analytics, EIAM, CIAM, Security Architecture, Digital Technology, Commercial, Legal/Compliance, Accessibility and
Procurement; provide executive reporting, recommendations and decision support
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree required, with preference for Business, Program or Project Management, Cybersecurity, Information Systems, Computer Science, Analytics, Risk Management or a related field
3+ years of experience leading complex programs in digital fraud, cybersecurity, identity, risk, analytics, technology or operations, including cross-functional delivery, governance, financial management and executive stakeholder engagement
Demonstrated program-management expertise in roadmap planning, scope and dependency management, requirements governance, risk and issue management, financial forecasting, vendor oversight, operational readiness, change management, KPI design and executive reporting
Working knowledge of digital fraud, identity and authentication, fraud operations, detection engineering, analytics, customer journey risk and control governance
Ability to use approved AI and automation tools responsibly to improve planning, analysis, documentation and reporting while validating outputs and protecting sensitive data
Strong written and verbal communication, executive storytelling, facilitation, negotiation and decision-support skills; ability to translate between business, operational, analytical and technical teams and lead through influence in a matrixed environment
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree in business administration, Program Management, Cybersecurity, Information Systems, Analytics or a related discipline
Fraud, digital identity, financial crime, technology delivery or quantitative disciplines
Certifications: PMP, PgMP, SAFe, Scrum, CFE, CAMS, CISSP, CISM or comparable program, fraud, risk or security credentials
Experience delivering fraud, identity verification, account security, detection, decisioning, analytics or operational transformation initiatives in a global, regulated, high-volume customer environment such as airline, travel, retail/e-commerce or financial services
Experience with fraud decisioning, identity verification, CIAM/EIAM, device intelligence, case management, SIEM/SOAR, data visualization, cloud data platforms, APIs or real-time event integration; familiarity with AI/ML governance, model monitoring, explain ability and responsible generative AI use
Post Expiration: 12/9/2026
About United Air Lines, Inc
United Airlines is a major American airline that operates a large domestic and international route network. The company is headquartered in Chicago, Illinois and is a founding member of the Star Alliance, the world's largest airline alliance. United Airlines operates a fleet of over 800 aircraft and serves more than 350 destinations in over 50 countries.
