Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related field.
15+ years of federal IT program or delivery management experience.
10+ years leading enterprise application development and digital services programs.
5+ years managing multidisciplinary teams in cloud or shared-services environments.
Project Management Professional (PMP) certification required.
Responsibilities
Provide leadership and accountability for program execution, cost, schedule, quality, risk, and customer satisfaction.
Establish and operate an enterprise governance model aligning DME, O&M, and bureau priorities.
Lead executive communications and stakeholder engagement activities.
Oversee application portfolio visibility and resource planning.
Direct onboarding and transition activities for bureau services.
Manage multidisciplinary teams and subcontractors across various technology platforms.
Define and monitor service-level and customer-experience metrics.
Benefits
Opportunities for professional development and certifications.
Engagement with cutting-edge technology platforms.
Collaboration with multidisciplinary teams.
Impactful role in federal IT program management.
Potential for career advancement within the Department of Commerce.
Full Job Description
Job Description
Position Summary Candidates must have prior experience supporting the Department of Commerce (DOC) or the specific agency this position supports. Candidates without relevant agency experience will not be considered for this position.
Serves as the senior accountable leader for contract performance, customer engagement, governance, strategic planning, staffing, and delivery oversight. Leads enterprise application and digital services supporting simultaneous Development, Modernization, and Enhancement (DME) and Operations & Maintenance (O&M) across multiple technology platforms and Department business units.
Key Responsibilities
Provide overall leadership, direction, and accountability for program execution, cost, schedule, quality, risk, and customer satisfaction.
Establish and operate an enterprise governance model that aligns DME, O&M, platform operations, emerging technology, and bureau priorities.
Lead executive communications, stakeholder engagement, program reviews, decision forums, escalation management, and performance reporting.
Direct phased bureau onboarding and transition activities, including on-ramp procedures, service acceptance, knowledge transfer, and operational readiness.
Manage multidisciplinary teams and subcontractors supporting ServiceNow, Salesforce, Microsoft platforms, Drupal, SharePoint, data/BI, cloud, and related services.
Define and monitor service-level, delivery, quality, value, workforce, and customer-experience metrics.
Support pricing, performance incentive, vendor consolidation, and continuous-improvement strategies.
Qualifications
Key Responsibilities
Provide overall leadership, direction, and accountability for program execution, cost, schedule, quality, risk, and customer satisfaction.
Establish and operate an enterprise governance model that aligns DME, O&M, platform operations, emerging technology, and bureau priorities.
Lead executive communications, stakeholder engagement, program reviews, decision forums, escalation management, and performance reporting.
Direct phased bureau onboarding and transition activities, including on-ramp procedures, service acceptance, knowledge transfer, and operational readiness.
Manage multidisciplinary teams and subcontractors supporting ServiceNow, Salesforce, Microsoft platforms, Drupal, SharePoint, data/BI, cloud, and related services
Define and monitor service-level, delivery, quality, value, workforce, and customer-experience metrics.
Support pricing, performance incentive, vendor consolidation, and continuous-improvement strategies.
Minimum Education and Experience
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
Experience managing Department of Commerce OCIO programs is REQUIRED
Minimum 15 years of progressively responsible federal IT program or delivery management experience.
Minimum 10 years leading enterprise application development, modernization, digital services, and/or operations programs.
Minimum 5 years managing multidisciplinary teams in cloud, SaaS, PaaS, enterprise application, or shared-services environments.
Demonstrated experience managing concurrent workstreams, fluctuating priorities, staffing changes, subcontractors, and senior Government stakeholders.
Required Certifications
Project Management Professional (PMP).
Preferred Qualifications and Certifications
Master's degree in Business Administration, Information Systems, Engineering, or a related discipline.
ITIL 4 Managing Professional, SAFe Program Consultant, Certified Scrum Professional, or comparable agile/service-management certification.
Experience supporting the Department of Commerce, another Cabinet-level department, or an enterprise federal shared-services organization.
