Job Description

Job Title: Program Manager

Location: Lees Summit, MO

Reports to: Program Manager

FLSA Status: Exempt

Supervisory: No supervisory/management authority

Prepared Date: 9/22/2026

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

Responsibilities:
• Direct and oversee contract operations across the NBC facilities, ensuring all work complies with contractual requirements, performance requirements, applicable performance standards, and customer feedback requirements.
• Serve as the single point of contact for the Contracting Officer and COR and respond promptly to Government inquiries, concerns, and requests for corrective action.
• Lead the planning and implementation of project activities and resources across a complex, high-volume operation while meeting deadlines and maintaining operational continuity.
• Establish performance standards, assign work to managers and staff, supervise management and production teams, support staff development, and track workforce performance.
• Assess contract compliance, review work against organizational objectives, and formulate and execute recovery plans for emergencies, workload changes, production disruptions, schedule impacts, and unanticipated events.
• Prepare complex statistical and analytical reports, conduct fact-finding for special projects, and deliver oral briefings to USCIS management officials.
• Prepare and revise standard operating procedures and ensure changes are implemented consistently across the workforce.
• Identify significant issues early, keep the Government informed, and recommend approaches that improve quality, cost, and process efficiency.
• Monitor customer satisfaction and operational performance and lead development of operating procedures, policies, training needs, and corrective actions.

Core Competencies:
• Leadership and accountability in a complex, high-volume operating environment

PWS Conditions:
• Must be able to attend in-person meetings at the NBC within two consecutive business hours after Government notification.
• Must maintain qualifications and skill levels that meet or exceed the PWS throughout performance.
• The final solicitation and resulting contract will control if any requirement changes from the draft PWS.

Compensation & Benefits:

Starting Salary Range for Program Manager: $150,000 - $180,000

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

Highlights include:
• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

Basic Qualifications:
• Demonstrated experience managing complex, high-dollar programs, projects, or contracts with a lifecycle value of at least $200 million.
• At least five years of comprehensive project management experience in a Government contracts environment under the standard experience or degree pathway.
• If using a PMI Project Management Professional certification in place of the educational requirement, provide the PMP certification number and date, possess 10 years of comprehensive project management experience, and have at least three years of overall project management experience in a Government contracts environment.
• Demonstrated ability to manage deadlines, coordinate resources, solve problems, prepare analytical reports, communicate with senior stakeholders, and respond effectively under pressure.
• Active Secret security clearance and ability to satisfy all USCIS suitability and badging requirements.
• Performs other duties as may be assigned.
• Must be a US Citizen.
• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.
• Must pass pre-employment qualifications of Cherokee Federal.

Preferred Qualifications:
• Current Project Management Professional certification from the Project Management Institute.

Education, Experience, Knowledge, Skills and Abilities:
• At least 10 years of comprehensive project management experience, or a bachelor's degree in program management, business or public administration, technical management, information systems, finance, accounting, or a related field.

Work Environment:

Work is performed primarily in a climate-controlled environment.

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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.