7+ years of experience in a creative agency or integrated communications environment.
Proven ability to manage timelines and coordinate cross-disciplinary teams.
Experience with integrated campaign development across various media.
Direct client and stakeholder interaction experience.
Proficiency in Google Suite and familiarity with project management tools like Asana or Monday.com.
Interest in leveraging AI-powered productivity tools for workflow efficiency.
Responsibilities
Provide operational leadership across assigned accounts with clear plans and aligned teams.
Translate client goals into actionable operational frameworks in partnership with Integrated Client Management.
Oversee program structures and timelines, ensuring alignment without managing day-to-day execution.
Identify risks and gaps across programs, guiding teams toward proactive solutions.
Lead the development of scopes of work, staffing plans, and financial frameworks for accounts.
Monitor budget health and trends, flagging risks and guiding necessary course corrections.
Align cross-functional teams around clear plans and delivery expectations.
Benefits
Comprehensive health and wellness benefits.
Opportunities for professional development and mentorship.
Flexible work arrangements to support work-life balance.
Access to emerging technologies and tools to enhance productivity.
Full Job Description
Overview: As a Program Director, you are an operational leader across a grouping of clients, responsible for ensuring programs are structured, scoped, and delivered with clarity, discipline, and consistency. You partner closely with Integrated Client Management teams to translate client objectives into scalable operational plans, supporting strong execution without owning the day-to-day management of individual workstreams.
You bring structure to complexity aligning teams, strengthening delivery approaches, and ensuring programs are set up for success from planning through execution. By overseeing scopes, staffing, timelines, and financial frameworks, you help ensure our work is delivered seamlessly and meets both client expectations and agency standards.
Essential Roles & Responsibilities
Operational Leadership & Program Oversight
Provide operational leadership across assigned accounts, ensuring programs are set up with clear plans, aligned teams, and defined ways of working.
Partner with Integrated Client Management to translate client goals into actionable operational frameworks.
Oversee program structures and timelines across workstreams, ensuring alignment without owning day-to-day execution.
Identify risks, dependencies, and gaps across programs, proactively guiding teams toward solutions.
Scope, Staffing, & Financial Management
Lead the development of scopes of work, staffing plans, timelines, and financial frameworks for assigned accounts.
Ensure programs are structured to balance creative ambition with operational feasibility and financial discipline.
Monitor budget health and burn trends across programs, flagging risks and guiding course correction as needed.
Support scope governance and change management in partnership with Client Management and Finance.
Cross-Functional Alignment
Align Creative, Production, Strategy, and Client Management teams around clear plans, priorities, and delivery expectations.
Ensure integrated ways of working across disciplines, minimizing friction and improving efficiency.
Partner closely with Production to ensure executional plans are feasible and aligned to operational frameworks.
Client & Stakeholder Partnership
Support client confidence through clear, structured operational planning and visibility into program health.
Participate in key client conversations related to delivery, timelines, and operational approach as needed. Flag any risk early with proposed solutions.
Ensure operational decisions align with broader client objectives and account strategy.
Team Leadership & Development
Mentor Associate Directors, Managers, and Coordinators on operational planning, workflow discipline, and best practices.
Reinforce strong process, accountability, and clarity across teams.
Contribute to developing operational talent and strengthening delivery capability across accounts.
Process Improvement & Operational Excellence
Identify opportunities to improve workflows, tools, and delivery models across programs.
Contribute to building more scalable, efficient ways of working across accounts.
Support the evolution of operational standards in partnership with Senior Program Directors and VP, Operations.
Minimum Qualifications
7+ years of experience in a creative agency, production, or integrated communications environment.
Experience managing timelines and coordinating cross-disciplinary teams.
Exposure to integrated campaign development across digital, social, broadcast, and experiential.
Experience interfacing directly with clients and internal stakeholders.
Proficiency in Google Suite (Sheets and Slides); familiarity with project management platforms such as Asana, Monday.com, or similar tools.
Familiarity with AI-powered productivity tools (e.g., ChatGPT, Gemini, Notion AI, etc.) and an interest in leveraging emerging technologies to improve workflow efficiency and insight generation.
Knowledge, Skills & Abilities
Strong organizational and time management skills with the ability to manage multiple workstreams simultaneously.
Clear, confident communicator, both written and verbal.
Solutions-oriented mindset with the ability to anticipate challenges and respond thoughtfully.
Detail-driven with a strong sense of accountability and ownership.
Collaborative and adaptable; comfortable navigating cross-functional teams.
Foundational understanding of scopes, budgets, and agency financial structures.
Curious about brands, culture, and the broader business context behind the work.
The pay range for this position is $140,000 - $160,000 per year. This position is also eligible for benefits and discretionary bonus.
Please note that compensation information is a good-faith assessment associated with this position only and is provided pursuant to local salary transparency laws.
Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria.
