Salary Range (final salary offer is based on a number of factors, such as certifications, experience, and more):$78,890-$88,843/annual
PLUS!$5,000/year Bilingual Spanish differential
Benefits we offer!- 16 paid Holidays including 1 week holiday closure (paid) in December through January
- Paid Birthday floating holiday
- Vacation and Sick Time which increases with tenure
- Employee Wellness Program
- Medical Coverage
- Agency paid Dental & Vision Coverage (for EE-Only coverage)
- Voluntary Family Medical, Dental, Vision Coverage
- Agency paid Long Term Disability
- Agency paid Employee Life Insurance & Employee Accidental Death and Dismemberment
- Voluntary Employee and Family Life Insurance, and Family Accidental Death and Dismemberment
- 401K available with discretionary Agency match
- Mentorship Program
- Technology Assistance tool for reduced documentation time
- Pet Insurance
JOB PURPOSE:The Program Coordinator - Pathways to Recovery provides leadership, vision, and direction for the Substance Use Disorder (SUD) program. The Program Coordinator is responsible for assisting the Program Manager with the development, monitoring and coordination of services for clients and their families. This position will be responsible for ensuring compliance with County, State, and Federal contracts as well as all agency policies and protocols. The Coordinator helps ensure Pathways to Recovery staff provide identified services to SUD clients/families. The Coordinator provides supervision and oversight for staff and provides direct services to clients and families.
The Program Coordinator - Pathways to Recovery is an energetic self-starter who is able to function comfortably in both a team environment or independently and relates well to co-workers and County representatives. This position requires flexibility and the ability to manage time and multiple tasks with little supervision. The individual in this position must be able to assume a wide range of responsibilities, provide timely responses to requests and deadlines and works well under pressure.
ESSENTIAL JOB FUNCTIONS:1. Provides supervision to substance abuse counselors as assigned. Supervision will include clinical training, management of client care, administrative oversight including monitoring hours worked and ensuring service time and documentation standards and timelines are being completed within County, State contractual obligations as well as Child & Family Center requirements.
a. Orient supervisees to agency policies and procedures.
b. Review and approve supervisees documentation in Exym and Sage and educate supervisees on required documentation.
c. Guide supervisees in clinical formulations, crisis assessments, ASAM assessments, process countertransference, legal/ethical issues, as well as assisting in coordinating referrals to outside
agencies, psychiatric consultations, and written requests for records.
d. Conduct staff performance reviews and provide staff with ongoing feedback on their performance.
2. Complete various administrative tasks including ASAM reviews, SAGE authorizations and SAGE discharges.
3. Develop, coordinate, implement and monitor new service opportunities including, but not limited to, BRIDGE program services and assisting with capacity building.
4. Assists the Program Manager with coordination, implementation and oversight of programming to ensure accordance with all legal, ethical, City, County, State, and Federal grants and contractual requirements.
5. Ensure staff meet established service time expectations, documentation standards and other contract and/or agency requirements, policies and procedures. Provides coaching and corrective action to staff as needed.
6. Provide crisis response services as needed, by phone and/or in-person.
a. Makes independent decisions and responds appropriately to manage and de-escalate emergency crisis situations with clients.
b. Debrief with staff and supervisor afterwards.
7. Communicates promptly with Program Manager around any matters related to risk, safety, mental health concerns including SI and self-harm, and medical concerns
8. Conduct ongoing staff meetings for Pathways to Recovery program.
9. Attend SUD program meetings, off-site meetings and community events on behalf of Child & Family Center.
10. Supports and provides outreach services such as presentations, resource tables, and participating in community events as needed.
11. Requires the ability to demonstrate adaptability to a flexible work schedule, analyze tasks and perform them efficiently as directed.
12. Maintains a strength-based, flexible, individualized, trauma informed and helpful approach with clients/families and model this approach for Pathways to Recovery staff.
13. Assists with client chart reviews to ensure record completeness and adherence with all contractual and Agency standards and requirements.
14. Conducts all administrative tasks in a timely manner, including but not limited to, staff performance reviews, timecards, monthly trainings, and documentation review and approval.
15. Carry reduced client caseload providing individual, group, family therapy and other services as indicated to assist clients with their goals.
16. Provide field-based services as assigned.
17. As needed, assist in the intake process by completing screeners and intakes.
18. Provides data entry/ maintain client files into the electronic record-keeping system, Exym, including adding clients, maintaining updated client information, and discharging clients.
19. Facilitates training for Pathways to Recovery staff to ensure compliance with all policies and protocols.
20. Attends all training, staff meetings as required.
21. All other relevant duties as assigned and as requested.
COMPETENCIES:Ethical Practice: Integrate core values, integrity and accountability throughout all organizational and business practices.
- Demonstrate a high level of integrity in assuming responsibility for actions.
- Ability to maintain strict confidentiality in varied situations.
- Demonstrate adherence to accepted ethical and behavioral standards of conduct.
- Support the agency's Core Values and display in your work ethic: Compassionate, Empowering, Impactful, Quality and Trusted.
Critical/Clinical Evaluation: Interpret information to make decisions and recommendations.
- Good analytical skills within the scope of role and clinical license as applicable.
- Knowledge of effective clinical treatment services for children, adolescents, transitional age youth (TAY), adults and families.
- Strong Trauma Informed Care skills. Knowledge of family systems therapy, psycho-education and group modalities.
- Ability to analyze and interpret data to determine service recommendations and priorities.
- Ability to prevent and manage behavior that is harmful to self or others.
Cultural Competency and Diversity: Demonstrate competency in understanding policies, procedures, practices, and organizational infrastructure to support the delivery of culturally and linguistically sensitive and appropriate health care services where culture is broadly defined.
- Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.
- Understand and utilize The National Standards for Culturally and Linguistically Appropriate Services (CLAS), U.S. Department of Health and Human Services, Office of Minority Health, 2013.
Leadership: Lead and inspire a team and have the ability to get the best from people.
- Demonstrate understanding of social situations and dynamics and ability to operate effectively in a variety of social situations.
- Demonstrate cultural interest and sensitivity.
- Ability to problem-solve and avoid or resolve interpersonal conflicts.
- Delegate effectively.
- Ability to be open-minded and flexible in thoughts and tactics.
- Ability to manage and implement change.
- Ability to lead a good decision-making process and support management decisions when interacting with staff.
Professionalism: Present and maintain a professional image in all internal and external Center activities.
- Ability to work with clients and staff in a professional manner.
- Participate in continuing professional development.
- Ability to embrace and implement change.
- Ability to work independently and as part of a team, demonstrate accuracy and thoroughness, and identify ways to improve and promote quality.
- Adheres to Agency Policies and Procedures as all times.
- Assumes responsibility and accountability for all job duties and individual errors; engages in correction and prevention process when errors are made.
Results-Oriented / Work Organization / Planning: Focus on the desired result of one's own, department, or one's own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
- Set and achieve goals for self-development, growth and progress.
- Have a strong sense of urgency about solving problems and getting work done and escalate appropriately and as needed.
- Ability to work well and maintain composure under pressure conditions.
- Ability to multi-task, set priorities and organize work responsibilities to ensure completion of assigned tasks within preset timeframes.
- Excellent organizational skills.
Relationship Management / Teamwork: Manage interactions effectively and meaningfully with individuals, groups, and in the community.
- Ability to manage internal and external relationships in ways that promote the best interests of all parties.
- Ability to promote cooperation and commitment within a team to achieve goals and deliverables.
- Ability to treat employees, volunteers, clientele and outside entities with dignity and respect.
- Ability to coordinate services for everyone served, and understand the individual's needs, and the range, intensity, and duration of care, habilitation, or rehabilitation they require.
Communication and Interpersonal Interaction: Effectively receive and exchange information.
- Ability to effectively communicate and work cooperatively with employees, volunteers, clientele and outside entities of diverse cultures, education, social, and economic backgrounds.
- Ability to provide clear, concise information to others in verbal, written, electronic and other communication formats for public and organizational consumption.
- Ability to listen actively and empathetically to the views of others.
- Ability to confront difficult issues and situations and find resolutions.
Technical Expertise: Demonstrate competency in understanding and mastering skills. and technology needed to perform job duties.
- Ability to independently use standard office equipment such as fax, phone, printer, copier, scanner, computer.
- Ability to independently use and learn necessary software programs associated with job duties such as both internal and external Electronic Health Record System(s) (EHRS) and Microsoft Office Suite (Word, Outlook, etc.).
WORK SCHEDULE:FLSA Status: Exempt - Full Time
Work-Week: Monday through Friday
- Actual work schedule is subject to change as agreed with Direct Supervisor and based on business/program needs.
SUPERVISORY REQUIREMENTS:Directly supervises substance abuse counselors.
MINIMUM QUALIFICATIONS:- MA/MS degree in Psychology, Social Work, or other related field.
- Bilingual in Spanish highly preferred.
- Minimum 2 years of supervisor/management experience preferred.
- Experience in community mental health, substance abuse treatment and prevention services, clinical program administration, and clinical treatment services for youth, adults and families.
- Crisis Management Experience: Demonstrated ability to remain calm and composed during crises, and effectively manage priorities to address clients' immediate needs.
- Requires the ability to demonstrate adaptability to a flexible work schedule, analyze tasks and perform them efficiently with minimal directions.
- Must be detail-oriented, multi-task proficient, and have a professional presentation.
- Experience working with DMH and SAPC paperwork preferred.
- Requires the ability to independently use a computer, possess good communication/computer skills, have Microsoft Office skills, and learn necessary computer programs.
- Must maintain a valid California driver's license, insurance and driving record which complies with agency's insurance carrier standards.
- Must pass all applicable health, fingerprint/LiveScan and DMV clearances.
PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:
a. Walk
b. Use hands and fingers
c. Handle or feel objects, tools, or controls, and talk or hear
d. Stand and sit
e. Reach with hands and arms, and stoop, kneel, crouch, or possibly crawl.
f. Occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
