Job DescriptionCapgemini is seeking a Production Support Engineer to support the Commercial Line of Business. The ideal candidate will have extensive experience in production support, incident management, infrastructure operations, and system reliability. This role is responsible for ensuring the stability, availability, and performance of production systems while driving automation and continuous improvement initiatives.
Key Responsibilities - Implement and maintain monitoring solutions to proactively identify potential issues and alert teams before they impact users.
- Respond to production incidents and service outages, diagnose root causes, and implement solutions to minimize downtime and restore services quickly.
- Automate repetitive operational tasks and processes to improve efficiency and reduce manual effort.
- Manage and maintain production infrastructure, including servers, networks, cloud platforms, and containerized environments.
- Plan and support future capacity requirements to ensure systems can handle anticipated workloads.
- Develop, maintain, and support software release and deployment processes.
- Partner closely with development, operations, and business teams to ensure system reliability, availability, and performance.
- Create and maintain clear documentation for systems, processes, procedures, and incident resolutions.
- Support disaster recovery planning and execution activities.
- Identify opportunities for continuous improvement and implement enhancements to strengthen system reliability and operational effectiveness.
- Assist with the setup and maintenance of DevOps pipelines and the integration of supporting tools.
Required Skills & Qualifications - 10+ years of experience in Production Support, including handling and resolving production incidents.
- Strong experience with OpenShift Container Platform (OCP), including command-line administration and troubleshooting.
- Experience with monitoring and observability tools such as Dynatrace.
- Strong knowledge of Windows and Linux operating systems.
- Scripting experience with Shell Scripting, Python, and PowerShell.
- Database experience, including SQL database management and MongoDB.
- Hands-on experience with Kubernetes and container services.
- Experience with Disaster Recovery planning and execution.
- Experience setting up and supporting DevOps pipelines and integrating various DevOps tools.
- Strong problem-solving, troubleshooting, and communication skills
The base compensation range for this role in the posted location is: $90,000-$99,000
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
