As a Production Operations Lead, you will play a key role in delivering customer and participant communications across print, direct mail, digital, and fulfillment channels. You will partner with internal stakeholders, creative teams, and external vendors to coordinate end-to-end production and distribution activities that support our mission of making decisions easier and lives better.
This role offers the opportunity to influence how customer communications are produced and delivered while developing expertise in project management, vendor management, print production, and fulfillment operations within a collaborative and fast-paced environment.
Position Responsibilities:- Manage end-to-end production projects across print, direct mail, digital, and fulfillment channels, ensuring timely and accurate delivery.
- Serve as the primary liaison between business partners, creative teams, fulfillment teams, and external vendors.
- Coordinate print production, procurement, vendor bidding, scheduling, and invoice management to ensure quality and cost-effective execution.
- Manage direct mail initiatives, including coordination of print vendors, mail houses, mailing lists, and distribution activities.
- Monitor fulfillment inventory levels, recommend print quantities, and support operational reporting and process improvements.
Required Qualifications:- 5+ years of experience in print production, print operations, direct mail, fulfillment, marketing production, or a related field.
- 3+ years of project management or project coordination experience managing multiple concurrent projects.
- Bachelor's degree, diploma, or equivalent combination of education and relevant experience.
- Strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Preferred Qualifications:- Experience managing external print, fulfillment, and direct mail vendors.
- Knowledge of print production processes, procurement, and fulfillment operations.
- Experience working in financial services, insurance, or another regulated industry.
- Understanding of creative development, graphic design, and production workflows.
- Experience using workflow, project management, or production management systems.
When you join our team:- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Referenced Salary LocationBoston, Massachusetts
Working ArrangementIn Office
Salary range is expected to be between$61,875.00 USD - $103,125.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
