Vertiv Holdings Co.

Product Specialist - Services

Vertiv Holdings Co. • $88K — $105K *
Westerville, OH 43081In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in ERP systems implementation or product management
  • Proven track record of driving ERP enhancements across multiple regions
  • Strong functional knowledge of Oracle E-Business Suite and configuration skills
  • Proficient in ServiceNow for ticket management and workflows
  • Experience with SharePoint for documentation and collaboration
  • Excellent analytical skills for root cause identification
  • Strong communication ability to engage stakeholders and technical teams

Responsibilities

  • Design and deliver ERP system enhancements and process improvements
  • Translate business requirements into scalable solutions
  • Align enhancements with both regional and global strategies
  • Consolidate local process variants into a global ERP template
  • Reduce local customizations and promote globally supported ERP solutions
  • Identify and eliminate duplicated processes and solutions
  • Provide expert support for complex, non-standard tickets
  • Analyze recurring issues to create enhancement backlog items
  • Transfer knowledge to Second-Level Support through documentation

Benefits

  • Work in a collaborative, cross-functional environment
  • Be positioned at the intersection of business needs and technical solutions
  • Engage in innovative ERP product evolution initiatives
  • Contribute to global convergence and standardization efforts
  • Opportunities for professional development and knowledge transfer
Full Job Description
Job Description

Job Summary

The Product Specialist - Services will drive value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects, while supporting Product Owners towards global convergence. The Product Specialist is positioned at the intersection of high business proximity and high standardization, serving as a key enabler of ERP product evolution across the organization.

The Services Product Specialist will support the following areas:
  • Oracle eBS Field Service/Mobile Field Service
  • Oracle eBS Depot Repair
  • Oracle eBS Install Base
  • Oracle eBS Oracle Service Contracts
  • Other Service related areas

Key Responsibilities:
  • Design and deliver enhancements and process improvements to ERP systems
  • Translate business requirements into scalable, standardized solutions
  • Ensure enhancements are aligned with regional and global strategies
  • Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model
  • Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions
  • Identify and eliminate duplicated or overlapping processes and solutions
  • Provide expert-level support on complex, non-standard, or recurrent tickets
  • Analyze root causes of recurring issues and convert them into enhancement backlog items
  • Transfer knowledge to Second-Level Support through playbooks, guidelines, and documentation

Key Performance Indicators(KPI`s)
  • Application Stability : Maintain and improve system reliability and uptime
  • Project Success : Deliver enhancements and projects on time, on scope, and on budget
  • % Time on Projects : Maximize time allocation toward strategic enhancement and convergence initiatives

Qualifications:
  • Experience
    • 5+ years of experience in ERP systems implementation, support, or product management
    • Demonstrated experience in driving ERP enhancements and process standardization across multiple regions
    • Track record of translating business requirements into scalable technical solutions
  • Technical Expertise
    • Oracle E-Business Suite - Strong functional knowledge and configuration experience
    • ServiceNow - Proficiency in ticket management, workflows, and knowledge base management
    • SharePoint - Experience with documentation, collaboration, and knowledge sharing platforms
    • Understanding of ERP convergence methodologies and global template design
  • Professional Competencies
    • Strong analytical and problem-solving skills with ability to identify root causes
    • Excellent communication skills with ability to engage both business stakeholders and technical teams
    • Consultative mindset with ability to provide structured, expert-level guidance
    • Ability to balance regional business needs with global standardization objectives
    • Project management skills with ability to manage multiple enhancement initiatives simultaneously
    • Knowledge transfer and mentoring capabilities (for Senior level)

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About Vertiv Holdings Co.

Vertiv Holdings Co. is a global provider of critical digital infrastructure and continuity solutions. The company offers a broad range of products and services, including power management, thermal management, and IT infrastructure management. Vertiv serves customers in a variety of industries, including telecommunications, healthcare, and financial services. The company was founded in 2016 and is headquartered in Columbus, Ohio.
Learn more about Vertiv Holdings Co.
Size
20,000 employees
Market Cap
$7.4 billion
Industry
Manufacturing & Automotive
Net Income
-$183.6 million
Revenue
$4.3 billion
* Ladders Estimates

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