2+ years of experience using, implementing, or managing product development for ERP applications.
2+ years of experience as a scrum master or product manager running Agile ceremonies.
2+ years of experience heavily using Jira for project tracking and reporting.
Experience in providing training or software demonstrations is preferred.
Positive attitude with strong rapport-building skills with stakeholders.
Self-starter with excellent troubleshooting abilities.
Familiarity with Xray and Salesforce is a plus.
Flexibility in a fast-paced environment.
Exceptional verbal and written communication skills.
On-site work in Irvine, California is required.
Responsibilities
Define and promote the vision for product integrations.
Scope, prioritize, and manage product integration projects from inception to deployment.
Collaborate with Product Development teams to enhance EBizCharge product integrations.
Lead Agile ceremonies such as Backlog Groomings and Sprint Plannings.
Conduct troubleshooting calls with customers as required.
Train stakeholders on product features via internal demos.
Act as a subject matter expert for internal and external product questions.
Assist in troubleshooting and prioritizing product issues for timely resolution.
Update process documentation and training guides for team support.
Benefits
Employer paid benefits for Medical, Dental, Vision, & life insurance on selected plans.
Retirement 401(k) plan with company matching.
Convenient access to gym, dry cleaners, and car wash within the building.
Generous PTO plan with 9 additional Company Paid Holidays per year.
Full Job Description
Responsibilities:
Define and promote the vision for existing and new product integrations.
Scope, prioritize, and manage product integration projects through all phases of development, from inception to deployment.
Collaborate closely and liaise with all Product Development team members such as developers, UX/UI designers, QA, and the leadership team to recommend solutions and offer user-inspired guidance for enhancing our new and existing EBizCharge product integrations.
Lead Agile Product Development meetings such as Backlog Groomings, Sprint Plannings, Scrum Standups, and Sprint Retrospectives.
Lead troubleshooting calls with customers as needed.
Train stakeholders on product features and workflows thru internal product demos.
Provide consultation as the subject matter expert for product related questions originating internally and externally.
Help troubleshoot, escalate, and prioritize reported product issues to ensure timely resolutions.
Utilize and update process flow documentation and training guides to assist team members.
Qualifications:
2+ years of experience using, implementing, or managing product development for ERP applications is required.
2+ years of experience as a scrum master or product manager running Agile ceremonies is required
2+ years of experience heavily using Jira including setting up and customizing boards, creating reports, and tracking projects is required.
Experience providing training and/or demonstrating products or software preferred.
A positive attitude and the ability to build rapport and relationships with customers and with internal stakeholders.
Self-starter with exceptional troubleshooting skills.
Experience using Xray and Salesforce a plus.
Flexibility and ability to thrive in a rapidly changing environment.
Exceptional written and verbal communication skills.
Working onsite in Irvine, California is required.
Benefits:
Employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
Retirement 401(k) plan with company match.
Gym access, dry cleaners, car wash conveniently located within building.
Generous PTO plan with an additional 9 Days Company Paid Holidays per year.
