Responsibilities:
- Define and promote the vision for existing and new product integrations.
- Scope, prioritize, and manage product integration projects through all phases of development, from inception to deployment.
- Collaborate closely and liaise with all Product Development team members such as developers, UX/UI designers, QA, and the leadership team to recommend solutions and offer user-inspired guidance for enhancing our new and existing EBizCharge product integrations.
- Lead Agile Product Development meetings such as Backlog Groomings, Sprint Plannings, Scrum Standups, and Sprint Retrospectives.
- Lead troubleshooting calls with customers as needed.
- Train stakeholders on product features and workflows thru internal product demos.
- Provide consultation as the subject matter expert for product related questions originating internally and externally.
- Help troubleshoot, escalate, and prioritize reported product issues to ensure timely resolutions.
- Utilize and update process flow documentation and training guides to assist team members.
Qualifications:- 2+ years of experience using, implementing, or managing product development for ERP applications is required.
- 2+ years of experience as a scrum master or product manager running Agile ceremonies is required
- 2+ years of experience heavily using Jira including setting up and customizing boards, creating reports, and tracking projects is required.
- Experience providing training and/or demonstrating products or software preferred.
- A positive attitude and the ability to build rapport and relationships with customers and with internal stakeholders.
- Self-starter with exceptional troubleshooting skills.
- Experience using Xray and Salesforce a plus.
- Flexibility and ability to thrive in a rapidly changing environment.
- Exceptional written and verbal communication skills.
- Working onsite in Irvine, California is required.
Benefits:- Employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
- Retirement 401(k) plan with company match.
- Gym access, dry cleaners, car wash conveniently located within building.
- Generous PTO plan with an additional 9 Days Company Paid Holidays per year.
Job Status: Full Time On-Site Role
