2-4 years of experience in product operations, program management, or a similar operational role
Strong process instincts to identify gaps before they escalate
Comfort with data analysis and translating insights into recommendations
Excellent written communication and meeting facilitation skills
Experience with tools like Smartsheet, Jira, Confluence, or similar
A builder mindset focused on automation over manual processes
Responsibilities
Support and own product planning cycles, including quarterly planning and goal tracking
Drive launch coordination by maintaining checklists and tracking dependencies
Build and maintain product health dashboards to inform prioritization
Document processes and create playbooks to streamline workflows
Facilitate meetings and ensure actionable follow-ups are completed
Collaborate with analytics to address operational questions effectively
Benefits
Employer subsidized medical, vision, and dental coverage for full-time employees
401k Match to support future savings
Monthly stipend for work and productivity support
Flexible Time Away Program and Sick Time Off
Life insurance and disability coverage for US employees
12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day for community support
Opportunities for professional growth through Udemy courses
Company Funded Perks including counseling membership and local discounts
Teleworking options from registered locations in the U.S.
Full Job Description
We9re looking for a Product Operations Manager to help our product org run smoothly, ship faster, and make better decisions. You9ll own operational processes across product planning, launch readiness, and team cadences - and you9ll be the connective tissue between product, engineering, design, and GTM.
What You9ll Do
Support and own product planning cycles - quarterly planning, goal tracking, retrospectives, and weekly team rhythms
Drive launch coordination: maintain checklists, track cross-functional dependencies, and ensure teams are go-live ready
Build and maintain product health dashboards; surface actionable data to support prioritization decisions
Document processes, build playbooks, and identify where workflows can be tightened or automated
Facilitate meetings and ensure follow-ups are captured and closed
Partner with analytics to answer the right operational questions, not just report on what9s already tracked
What You Bring
2-4 years of experience in product operations, program management, or a similar operational role
Strong process instincts - you see the gaps before they become problems
Comfort with data: you can pull insights from dashboards and translate them into clear recommendations
Excellent written communication and meeting facilitation skills
Experience with tools like Smartsheet, Jira, Confluence, or similar
A builder mindset - you look for ways to automate before defaulting to manual
Nice to Have
Familiarity with GTM or launch coordination workflows
Exposure to AI productivity tools in an operational context
Current US Perks & Benefits:
Employer subsidized medical/vision and dental coverage for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range
$107,500-$127,500 USD
About Smartsheet
Smartsheet is a software as a service (SaaS) company that provides businesses with collaboration and work management tools. The company's platform allows teams to manage and automate workflows, projects, and processes. Smartsheet's software is used by over 90% of the Fortune 100 companies and has over 15 million registered users. The company was founded in 2005 and is headquartered in Bellevue, Washington.
