TikTok

Product Operation Manager - POI-TikTok Local Service

TikTok$93K — $220K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or higher with 3+ years in local services, maps, location-based services, or O2O industries.
  • Demonstrated success in driving business metrics through campaigns, focusing on user permissions and product adoption.
  • Strong ability to learn quickly and possess an ownership mindset for project management in fast-paced settings.
  • Exceptional cross-functional communication skills, managing multiple teams effectively under various pressures.
  • Proficient data literacy to analyze performance and inform decision-making.
  • Detail-oriented and resilient, able to balance strategic initiatives with execution.

Responsibilities

  • Conduct user experience evaluations and research for POI products focused on TikTok US.
  • Formulate data evaluation standards to enhance product insights.
  • Collaborate with product and labeling teams to iterate on evaluation capabilities and ensure delivery quality.
  • Accountable for improving the efficiency of evaluation outputs.
  • Research competitors in local services and provide strategic product recommendations.
  • Develop matched solutions for diverse business scenarios based on user experience and service evaluation.

Benefits

  • Medical, dental, and vision insurance from day one.
  • 401(k) savings plan with company match.
  • Paid parental leave and short/long-term disability coverage.
  • Life insurance and wellbeing benefits.
  • 10 paid holidays and 10 paid sick days annually.
  • 17 days of Paid Personal Time with increasing accrual by tenure.
Full Job Description
Responsibilities

Job Responsibilities - Conduct user experience evaluation and research on POI products for TikTok US business, formulate data evaluation standards. Collaborate with product and labeling teams to iterate evaluation capabilities and deliver evaluation results, and take accountability for delivery quality of evaluation outputs and manual operation efficiency. - Research the launches and iteration updates of competitors in the local services industry, and propose product recommendations and matched solutions for diverse business scenarios.

Qualifications

Minimum Qualifications - Bachelor's degree or above, 3+ years of experience in local services, maps / location-based services or O2O industries. - Proven track record of driving business metrics through campaigns or growth initiatives, especially in user permissions, product adoption, or funnel optimization. - Strong learning agility and ownership mindset; able to quickly understand new products, policies and systems, and independently drive projects forward in a fast-paced environment. - Excellent cross-functional communication and stakeholder management skills; capable of coordinating multiple teams and pushing complex initiatives end-to-end under ambiguity and pressure. - Strong data literacy and structured thinking; comfortable using data to define problems, evaluate performance, and make decisions. - Goal-driven, resilient and detail-oriented; able to balance long-term strategy with hands-on execution and rapid iteration. Preferred Qualifications: - Strong product and data sense, data analytics and problem solving skillset - Deep understanding of user behavior and in-app experience is a plus. - Experience with dashboards, experiments or SQL is a plus.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $93600 - $220400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About TikTok

TikTok is a social media app that allows users to create and share short videos. The app was launched in 2016 by Chinese tech company ByteDance. TikTok has become one of the most popular social media apps in the world, with over 1 billion active users. The app has been downloaded over 2 billion times worldwide. TikTok has faced controversy over its data privacy practices and its potential ties to the Chinese government. In 2020, the app faced a potential ban in the United States, but a deal was reached with Oracle and Walmart to create a new company called TikTok Global.
Learn more about TikTok
Size
1,750 employees
Industry
Founded
2012

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