Qualifications
Responsibilities
Benefits
About the Role
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones.
This role can be remote in the US, preference for Central or Eastern time zones.
Responsibilities
Customer Focus
• Interacts frequently with customers, and generates customer requirements.
• Anticipates customer needs and prioritizes those for the organization.
• Understands how his/her role impacts customer satisfaction.
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
• Predicts short term market changes and implications on the product.
• Continuously aims to meet customer expectations without compromising the commercial viability of the product.
Data-Driven Decision-Making & Analysis
• Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.
• Demonstrates the ability to make trade off decisions between potential product capabilities.
• Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.
• Effectively manages day-to-day issues and problems without intervention.
• Generates new ideas by analyzing product data for insights.
Go to Market & Product Marketing Lifecycle
• Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders.
• Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales.
• Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.
• Offers Train-the-Trainer sessions in support of operations for market rollout.
• Assists on collateral for sales demonstrations and customer events.
• Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning.
Product Delivery & Development Lifecycle
• Capable of uncovering the root causes of customer and internal operational issues and evaluates opportunities to resolve them with product features that achieve business goals and metrics.
• Has a deep understanding of the product platform and is able to proactively manage its dependencies.
• Participates in product discovery, according to defined process, for new product development.
• Manages portions of the product lifecycle.
• Is familiar with SDLCs as identified by management e.g. agile processes.
• Offers tier 2 support for customers and suppliers
Strategy & Commercial Acumen
• Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.
• Independently uses information derived from competitive analysis to drive product direction and strategy.
• Creates product development plans including opportunity assessment and business case.
Technical Skills
• Considers high-level technical approaches to use when prioritizing functionality.
• Is proficient in various technologies to assist day-to-day tasks (Excel, SQL, PowerBI, CoPilot Agents, etc.)
• Has a firm grasp of data and technical architecture principles and best practices and has the ability to interface with the data and extract insights.
Competencies
Personal Capability
Practices Self-Development
• Continually develops depth and breadth in key competencies
• Takes concrete actions relating to feedback to improve performance
• Understands own strengths and weaknesses and looks for opportunities to build on both
Solves Problems and Analyzes Issues
• Effectively asks questions and gathers facts from multiple sources to identify, analyze, and solve problems.
• Independently manages day-to-day issues, proposing and implementing effective solutions with minimal intervention.
Innovates
• Collaborates with others to brainstorm different approaches and improve current processes and tasks.
• Proactively develops and experiments with new ideas to drive innovation within own role.
Interpersonal Skills
Communicates Powerfully and Prolifically
• Demonstrates effective communication skills, including active listening, thoughtful questioning, and sharing relevant information.
• Actively contributes to team discussions and presentations, communicating information clearly and effectively.
Collaboration and Teamwork
• Promotes teamwork and open collaboration by encouraging cooperation, seeking team members’ input and expertise, and facilitating productive discussions.
• Strengthens team performance by identifying and removing barriers and finding opportunities for greater collaboration across teams.
Builds Relationships
• Builds strong working relationships across teams, collaborates effectively to achieve goals, and navigates difficult situations while minimizing conflict
• Leads by example, consistently performing at a high level while inspiring and motivating others to achieve strong results.
Develops Others
• Shares expertise and knowledge with team members and supports new colleagues as they onboard and integrate into the team
• Supports others’ development by proactively providing constructive feedback and guidance.
Focus On Results
Drives for Results
• Stays focused and committed to achieving key objectives, consistently following through on priorities and commitments.
• Collaborates effectively with others to achieve shared goals and results
Requirements
• Suggested Minimum Years of Experience: 4+ years
• Must be a US Citizen
• Must be able to obtain SSA Security Clearance as a condition of employment/continued employment
• Recognized as full owner of a product or multiple features
• Identified, led and released changes or enhancements that improved customer in satisfaction and/or commercial impact.
• Demonstration of thorough product development knowledge, include the ability to develop related business cases, content and product plans.
• Successful participation in customer engagements.
• Is proficient in various technologies to assist day-to-day tasks (Excel, SQL, PowerBI, CoPilot Agents, etc.)
• Has a firm grasp of data and technical architecture principles and best practices and has the ability to interface with the data and extract insights.
• Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location.
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