As PMM, Launch Manager, you will be responsible for successfully organizing and driving monthly product drops and twice-yearly launches that bring PagerDuty's products and solutions to market. Areas of critical importance are: organization and planning, interpersonal and collaboration skills, attention to detail, critical thinking/problem solving, and project management skills.
Key Responsibilities:

• Work with PMMs and enablement to coordinate and drive launch activities, reach joint decisions and drive continuous process improvement.
• Engage across functions including product marketing, campaigns, communications, social, web and field enablement to plan and organize monthly product products and larger launch activities.
• Meet deadlines through problem solving, clear goal setting, proactive follow-up, and effective program management.
• Create, build and maintain accurate launch plans to enable communication with task owners and stakeholders.
• Run effective launch planning, retrospective and status meetings.
• Partner with product marketing and product management across multiple product lines.
• Innovate by identifying processes that work well, those that may be duplicative, and those that are not serving us to streamline, scale and continually evolve day to day business.
• Communicate clearly verbally and in writing to stakeholders and launch a team on plans, goals and status.

Required Skills & Experience

• 5+ years of product marketing and product launch experience with software or technology products
• Bachelors degree in marketing, business, or IT
• Ideal candidate will have a proven background in project/program management, and ideally software marketing launch/release management experience.
• Experience working with leading project teams and working with Product Marketing, Sales, Pre-Sales, Global Communications, Product Management and Engineering
• Very strong written communication skills
• Excellent people and project management skills
• Strong problem solving and critical thinking skills
• Adaptability, collaboration and driver-mindset

Preferred Qualifications

• Domain expertise in the following a plus: Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS)

The base salary range for this position is $131,000.00 - $198,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Atlanta office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure