Role: Product Manager – Solutions & Services

Location: Fairport, NY – Glasgow, UK

Your Impact:

Qualitrol’s Product Management team empowers utilities and industry partners with innovative solutions that provide clarity, confidence, and autonomy, delivering a unified portfolio that helps monitor performance, ensure operational health, and extend the life of critical assets.

In this role, you will own the product lifecycle for enterprise software while expanding into integrated solutions and services, bringing together hardware, software, analytics, and services into cohesive offerings that deliver measurable customer outcomes. You will lead strategy and adoption for offerings that create recurring value and drive ARR growth.

You will play a key leadership role in connecting our monitoring portfolio into standard solution packages (e.g., advanced monitoring hardware and enterprise software) and shaping new commercial models for digital and service-based offerings.

Key Responsibilities:

• Define and maintain the vision, strategy, and multi generations roadmap for Qualitrol’s enterprise software and integrated solutions and services, aligned to business objectives and ARR growth.
• Translate market and customer insights into jobs to be done to enhance asset coverage, intelligence, and scalability.

• Collaborate closely with Product Owners to ensure backlog prioritization, feature definition, and Agile delivery excellence.

• Own solution packaging, pricing, and monetization strategies (integrated hardware/software offerings, tiered SaaS, services bundles, outcome-based offers).
• Partner with Sales and Marketing to develop go-to-market plans, enablement collateral, and value narratives for utilities and OEM partners.
• Establish services KPIs (ARR/MRR, adoption, reliability, NRR, time-to-value, attach rate of services) and run a regular operating rhythm for roadmap and release governance.
• Champion and enable immersive techniques and frameworks for voice-of-customer: enable discovery, lighthouse/beta programs, drive “follow me home” culture with strategic customer accounts.

• Own key integration and architecture decisions across cloud, data platforms, and edge systems (EAM/CMMS, APM, SCADA, PI/OSIsoft, cloud/edge data pipelines, APIs) and ensure alignment with utility standards (NERC CIP, IEC 61850, DNP3, cybersecurity).

• Create implementation blueprints and customer success plans for onboarding, adoption, and value realization.

Skills & Experience

The successful candidate will be able to demonstrate the following skills and experience:

• BS degree (or equivalent) in Engineering, Computer Science, or related field required
• 5+ years of product management experience in digital services management, enterprise software, or integrated hardware/software solutions for industrial/utility software
• Demonstrated success launching SaaS offerings and building recurring services (onboarding, managed services, premium support, training).
• Strong commercial skills: pricing/packaging, business cases, win/loss, and sales enablement.
• Handson with the utility ecosystem: asset health, protection & control, condition monitoring, and maintenance workflows (transformers, generators, breakers, switchgear, cables).
• Technical fluency: cloud platforms, data pipelines, telemetry, APIs, rolebased security, and basic AI/analytics concepts.
• Comfort with standards and enterprise constraints in power utilities (e.g., airgapped networks, change control, cybersecurity reviews, data residency).

• Exceptional communication; able to move from the customer site to the Csuite; crisp storytelling with data.

   

Preferred Skills:

• Experience with Qualitrol or adjacent solution providers in Utility T&D/Generation markets.
• Experience with immersive VOC techniques and cultures.
• Experience in digital transformation or service incubation.
• Knowledge of IEC 61850, DNP3, OPC UA, PI/OSIsoft, and enterprise integrations (EAM/CMMS such as Maximo/SAP, APM).
• Background in reliability engineering, predictive maintenance, or grid operations.
• Knowledge of cybersecurity and compliance for clous services
• Exposure to NERC CIP-aligned security practices and/or SOC 2 readiness.

Working Conditions:

• Travel up to 50% at times for sales visits, customer discovery, deployments, and events

   

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