About the roleProduction adoption depends on customers trusting Nominal to run predictably at scale. This PM owns the customer journey for operating Nominal reliably across the deployment options customers prefer: fully managed, bring-your-own-cloud (BYOC), and self-hosted. You'll help administrators and developers configure capacity, observe health, recover from incidents, and scale.
This role is ideal for a PM who has owned cloud infrastructure, database, or reliability journeys and can navigate ambiguous technical decisions with Engineering and customers. You'll shape which operational problems matter most across deployment models and push the team toward the right design.
What you'll do- Own experiences for provisioning, cluster configuration, capacity management, workload health, and operational controls.
- Design self-service workflows for starting, pausing, and resizing dedicated clusters, with clear guardrails and feedback.
- Partner with infrastructure Engineering on reliability, performance, availability, backup, recovery, and operational transparency.
- Define how the product serves multi-tenant, dedicated single-tenant, BYOC, and self-hosted needs without unnecessary complexity.
- Translate operational failure modes and support insights into prioritized customer-facing improvements.
- Define and track journey metrics such as time to operational readiness, successful configuration, reliability, and recovery experience.
- Explore AI-assisted diagnostics and operational guidance with human control and safety.
We're looking for someone with- Prior ownership of the roadmap for a cloud infrastructure, database, or developer-platform product.
- Experience shipping a capacity management, observability, backup and recovery, or availability feature for a production service.
- A track record of turning operational failure data, such as incidents, support escalations, or SLO misses, into customer-facing improvements that shipped.
- Depth in operational metrics, shown by journey or service metrics you defined and reported, such as time to provision, configuration success rate, or uptime.
- Experience owning a product area that spanned multiple engineering teams.
Skills that supercharge us- A background in products built on Kubernetes, a managed database, or a workload scheduler.
- Experience shipping or supporting a product's first single-tenant, self-hosted, or BYOC deployment.
- Hands-on use of SLOs or infrastructure automation for a service you owned.
Benefits/Perks- 100% covered health, dental, and vision insurance (for you and your family)
- Unlimited paid vacation
- 12 weeks parental leave
- Fertility and family planning ($15,000 lifetime)
- Lunch provided daily
- Wellness stipend ($100/month)
- $500/year hardware sensor stipend
- Learning and development stipend
- 401(k)
- Employee-friendly equity terms
- In-office 5 days per week
CompensationThe base pay range for this role is $204,000 - $240,000 per year.
