Department: Payments Hardware & Deployment
Reports To: Director / Executive Director, Deployment
Position Type: Full-Time
Location: Irving, TX
Position SummaryThe Product Manager, Payments Hardware & Deployment is responsible for supporting the lifecycle, certification, release, and operational readiness of payment hardware solutions. This role serves as a key connection point between Product, Deployment, Technology, Operations, Sales, Finance, vendors, suppliers, logistics partners, and other internal stakeholders to ensure payment devices are successfully evaluated, certified, launched, deployed, supported, and managed throughout their lifecycle.
The Product Manager will manage a portfolio of payment hardware products while supporting the operational processes required to deliver those products to customers. The role requires a combination of product management, payments industry knowledge, project coordination, vendor management, and operational execution.
This individual will help drive product readiness, improve deployment execution, strengthen vendor and supplier relationships, reduce operational risk, and ensure the organization can efficiently scale its payments hardware capabilities as business needs evolve.
Key ResponsibilitiesProduct & Hardware Lifecycle Management- Manage payment hardware products throughout the product lifecycle, from evaluation and onboarding through deployment, maintenance, and end-of-life.
- Coordinate new payment device evaluations and provide recommendations based on business requirements, customer needs, functionality, cost, and operational considerations.
- Develop and maintain product requirements in partnership with business, technology, operations, and deployment stakeholders.
- Support product roadmap planning and prioritization for payment hardware initiatives.
- Monitor product performance, industry trends, market developments, and competitive offerings to identify opportunities for improvement.
- Coordinate end-of-life and replacement strategies for hardware products to minimize customer and operational disruption.
- Maintain accurate documentation related to supported devices, configurations, capabilities, dependencies, and lifecycle status.
Product Releases & Certifications- Manage payment hardware release activities from initial planning through production readiness.
- Coordinate hardware and solution certification activities with internal teams, payment processors, manufacturers, vendors, and other applicable partners.
- Track certification requirements, dependencies, testing activities, defects, and outstanding deliverables.
- Ensure appropriate stakeholders are aligned on release scope, timelines, risks, and readiness criteria.
- Identify and escalate risks that could impact certification, release, deployment, or customer commitments.
- Partner with technical and operational teams to ensure new products are operationally ready before deployment.
- Coordinate post-release activities and capture lessons learned to continuously improve future product launches.
Deployment & Operational Readiness- Partner closely with Deployment teams to ensure payments products can be successfully ordered, configured, provisioned, injected, fulfilled, shipped, installed, and supported.
- Define and document operational requirements associated with new payment hardware and product launches.
- Support the development and improvement of deployment workflows, procedures, controls, and documentation.
- Coordinate cross-functional activities required to move products from certification into operational deployment.
- Identify process gaps and opportunities to improve deployment efficiency, quality, scalability, and the customer experience.
- Support resolution of product-related issues affecting deployments or customers.
- Assist with deployment initiatives and projects requiring Product Management ownership or coordination.
Vendor, Supplier & Partner Management- Develop and maintain strong relationships with payments hardware manufacturers, suppliers, logistics providers, and other external partners.
- Coordinate vendor deliverables, product roadmaps, hardware availability, lead times, certifications, and product changes.
- Monitor vendor performance and escalate issues that could impact business operations or customer commitments.
- Partner with internal Procurement and Finance teams as needed to support hardware purchasing, forecasting, and vendor-related activities.
- Coordinate across the supply chain to identify and resolve hardware availability, fulfillment, logistics, or operational issues.
- Serve as a primary point of contact for designated product and vendor relationships.
Cross-Functional Leadership- Serve as a central point of coordination across Product, Technology, Deployment, Operations, Finance, Sales, Support, Compliance, and other stakeholders.
- Translate business and customer needs into clear product and operational requirements.
- Facilitate working sessions to drive decisions, resolve dependencies, and maintain alignment across stakeholders.
- Communicate product status, risks, dependencies, and key decisions to leadership and business partners.
- Coordinate multiple initiatives simultaneously while managing competing priorities and deadlines.
- Promote accountability by clearly defining owners, deliverables, timelines, and escalation paths.
Process Improvement & Documentation- Develop and maintain product documentation, procedures, requirements, workflows, and operational reference materials.
- Identify opportunities to simplify processes, reduce manual effort, improve controls, and minimize operational errors.
- Establish repeatable processes that support business continuity and organizational scalability.
- Develop appropriate tracking and reporting for product releases, certifications, vendor activities, and deployment readiness.
- Capture institutional knowledge to reduce dependency on individual resources and strengthen business continuity.
Required Qualifications- Bachelor's degree in Business, Product Management, Technology, Finance, Operations, or a related discipline, or equivalent professional experience.
- 3+ years of experience in Product Management, Product Operations, Payments, FinTech, Operations, Deployment, or a related field.
- Experience managing products, projects, or operational initiatives involving multiple stakeholders.
- Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment.
- Strong project coordination and organizational skills.
- Strong written and verbal communication skills, including the ability to communicate with both technical and non-technical stakeholders.
- Experience working with external vendors, suppliers, or business partners.
- Ability to identify operational risks, dependencies, and process improvement opportunities.
- Strong analytical, problem-solving, and decision-making capabilities.
Preferred Qualifications- Experience within the payments, merchant acquiring, financial technology, or payment processing industry.
- Knowledge of point-of-sale terminals and payment hardware.
- Experience with payment device certification and release processes.
- Familiarity with payment terminal manufacturers and hardware suppliers.
- Understanding of PCI-related requirements and payment security concepts.
- Familiarity with payment terminal configuration, encryption, key injection, or Key Injection Facility operations.
- Experience working with logistics, fulfillment, inventory, or hardware deployment organizations.
- Experience managing hardware lifecycle and end-of-life initiatives.
Key CompetenciesThe successful candidate will demonstrate:
- Ownership: Takes accountability for initiatives from planning through execution.
- Execution: Can effectively move initiatives through complex cross-functional environments.
- Collaboration: Builds strong relationships across technical, operational, commercial, and external teams.
- Risk Management: Identifies issues and dependencies before they negatively affect customers or delivery.
- Customer Focus: Understands how product and operational decisions ultimately affect merchants and customers.
- Continuous Improvement: Looks for opportunities to simplify processes and improve quality and efficiency.
- Adaptability: Effectively manages changing priorities and evolving business requirements.
- Communication: Clearly communicates status, risks, decisions, and expectations across all levels of the organization.
Offers of employment are conditional upon passage of screening criteria applicable to the job
