8+ years of Product Management experience, including 4+ at a SaaS company
Experience collaborating with engineering and design to ship user-friendly products
Proven track record of building products from concept to launch
Technical proficiency to engage effectively with engineering and analyze user data
Excellent communication skills for liaising with stakeholders
Detail-oriented with a quick understanding of complex business processes
Ability to prioritize tasks despite potential pushback
Preferred: Experience mentoring other product managers
Responsibilities
Engage with customers and teams to gather user insights and feedback
Act as the advocate for procurement and sourcing teams within product discussions
Develop a compelling product roadmap by aligning user needs with business strategy
Oversee the execution of key product features and capabilities
Design quality assurance processes to meet high customer standards
Assist team as needed for overall product success
Mentor junior product managers on essential skills
Benefits
Start-up equity
Health, vision & dental coverage
Catered lunches & dinners for Toronto employees
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
Full Job Description
Please note we're looking for someone who is willing and able to come into either our downtown Toronto office on a hybrid basis (3 days /week).
Your Role
As a founding Product Manager on the Onboarding team, you will define how Zip accelerates customer onboarding, activation, and expansion through AI-powered experiences. You will build the systems that turn product launches into sustained usage - compressing time-to-go-live, reducing configuration friction, and increasing customer velocity across the procurement lifecycle. You will transform onboarding, versioning, enablement, and adoption into scalable, intelligent, high-throughput product experiences. You will partner closely with Design, Engineering, Solutions Consulting, Customer Success, and Documentation to remove operational bottlenecks, improve discoverability, and make adoption truly self-serve at scale.
You Will
As a founding PM on the Onboarding team, you will define how Zip accelerates onboarding, activation, and expansion in its next phase of growth.
Build AI-powered onboarding and configuration systems that reduce manual setup, detect issues proactively, and dramatically compress time-to-go-live.
Own infrastructure such as sandbox environments, workflow versioning and promotion, and API/MCP/export frameworks - enabling customers to iterate safely while increasing deployment velocity.
Define and evolve an AI-powered product adoption tooling and framework that improves feature discoverability, delivers contextual in-product guidance, and proactively surfaces expansion opportunities.
Partner with Documentation and Education teams to embed AI-native guidance directly into the product experience - including dynamic "Getting Started" flows, troubleshooting assistance, and contextual recommendations.
Work cross-functionally with Customer Success and Solutions Consulting teams to build reusable systems and processes that power scalable onboarding, rollout automation, and operational efficiency across the organization.
Qualifications
2-4+ years of product management and 4-8+ years of overall professional experience; experience working on SaaS onboarding, activation or platform tooling is a plus.
Ability to break down ambiguous operational and configuration challenges into structured systems and scalable solutions.
Demonstrated comfort owning operationally intensive product areas - including migrations, versioning, enablement workflows, and cross-functional coordination - and turning repetitive processes into scalable frameworks.
Ability to lead cross-functional initiatives across product, engineering, design, sales, customer success, and documentation teams, influencing without authority.
Strong analytical skills and comfort defining measurable adoption and growth metrics.
Exceptional written and verbal communication skills, with the ability to simplify complex technical concepts for diverse audiences.
Bias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment where operational rigor and product thinking intersect.
Perks & Benefits
At Zip, we're committed to providing our employees with everything they need to do their best work.
Start-up equity
🦷 100% health, vision & dental coverage options
Catered breakfast, lunch, & dinner
Flexible PTO
🏋 ClassPass membership
🚍 Monthly commuter benefit
🚠 Team building events & happy hours
Home office stipend
🛜 Phone/internet reimbursement
Hybrid model + 5 flexible remote days per quarter
Paid parental leave
Fertility benefits
🧒🧒 Employee Assistance Program (EAP)
Unlimited AI token usage
About Zip Co
Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
