Position OverviewAs a Product Manager II within PNC's Onboarding Strategy and Communications team, you will be based in Pittsburgh, PA.
This position may be eligible for work in select geographic locations, subject to approval by PNC
Onboarding Strategy and Communications:
The Onboarding group within the Engagement Strategy and Communications team is tasked
with developing customer-centric engagement and communication strategies that help
customers onboard, engage with, and deepen relationships across Retail Lending products and
services. This role supports the communications and engagement strategy of customer
initiatives in the onboarding lifecycle by identifying, delivering and maintaining communications
across various platforms and marketing assets. The individual will work across functions to
ensure consistency, efficiency, and alignment in customer communications.
Responsibilities:
• Develop and implement fulfillment of onboarding, and early engagement strategies
across Retail Lending products
• Identify customer friction points and solutions throughout the customer lifecycle
• Work collectively to define messaging, communication strategy, and early engagement
processes across all communication assets to drive key customer behaviors
• Establish best practices and alignment across business lines
• Leverage knowledge of emerging communication trends and technology
• Participate in monitoring and evaluation of key changes in relation to business set OKRs
and KPIs
• Integration of results from A / B testing, client surveys and feedback into prioritization
decisions
Key skills include:
• Experience executing timely deliverables while collaborating with multiple partners
• Strong influencer with passion for delivering customer centric solutions
• Collaborative subject matter expert
• Experience reviewing and interpreting data to drive direction of change and innovation
• Strong organizational skills
• Excellent written and verbal communication skills
• Customer-first mindset
• Process oriented with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
Job Description- Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
- Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.
- Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements. Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.
- Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
- Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results. Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsBusiness Objectives, Customer Solutions, Marketing, Product Development, Product Management, Sales
CompetenciesBusiness Acumen, Collaborating, Competitive Environment, Decision Making and Critical Thinking, Design Thinking, Effective Communications, Emerging Technologies, Innovation, Knowledge Of Product Line, Problem Solving, Producing Results, Solutions Development
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Language Assessments
No Required or Preferred Language Assessments
Pay TransparencyBase Salary: $75,000.00 – $150,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application WindowGenerally, this opening is expected to be posted for two business days from 10/09/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
