Product Manager II, Digital, Firehouse Subs

We are looking for a Product Manager II, Digital to join our Firehouse Subs team in Jacksonville. Digital ordering is the highest-volume guest touchpoint the brand operates, and this role owns it end to end across web, iOS, and Android in the US and Canada: store locator, menu, cart, checkout, payments, gift cards, first-party delivery, and order tracking. You will work with a dedicated pod of software engineers, data engineers, product designer, and QA, and you will partner daily with Operations, Marketing, Finance, Guest Services, Legal, Analytics, and Restaurant Technology. This role requires a balance of execution discipline, commercial judgment, and clear written communication. While you will contribute to the long-term direction of the ordering experience, the primary focus is delivery: shipping committed scope on committed dates, with unambiguous requirements, defined success metrics, and no surprises for stakeholders.   RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Jacksonville, FL.   What You'll Cook Up: • Own the prioritization and roadmap for the Ordering & Checkout value stream across web, iOS, and Android in the US and Canada. • Translate business, guest, operational, and stakeholder needs into clear product direction, requirements, and sequencing. • Lead planning sessions for the Ordering & Checkout value stream by aligning priorities, dependencies, timelines, and stakeholder expectations. • Partner closely with engineering and cross-functional teams to define solutions, evaluate trade-offs, and drive delivery. • Act as the primary product partner for ordering and checkout initiatives across engineering, design, operations, marketing, finance, legal, guest services, and vendor stakeholders, using a consultative approach to align priorities and guide decisions. • Own product areas such as store locator, menu and product detail, cart and checkout, payments, account, first-party delivery, order tracking, and compliance-related ordering capabilities. • Use data, guest insight, success metrics, and business impact to make informed prioritization decisions and improve conversion and revenue outcomes across the ordering funnel. • Define product requirements and document them through epics, feature specifications, process flows, and other artifacts that provide clear direction to delivery teams. • Partner closely with Design and QA to ensure requirements are well understood, aligned with business objectives, and translated into high-quality user stories, acceptance criteria, and detailed functional specifications. • Actively participate & Run some of the Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives, helping teams maintain focus on delivering guest and business value. • Support Guest Services and Operations at launch with enablement materials, support tooling requirements, and issue triage.   What Ingredients You'll Bring: • 4+ years of product management experience on consumer-facing digital products, preferably in e-commerce, mobile ordering, marketplace, or payments. • Bachelor's degree in Business, Computer Science, Engineering, or a related field. • Demonstrated ownership of a checkout, payments, or transactional funnel, with measurable conversion or revenue impact. • Experience managing cross-functional initiatives with multiple stakeholders and competing priorities, delivering against agreed timelines and communicating status clearly throughout. • Ability to turn ambiguous business or operational needs into clear requirements, priorities, and decisions. • Experience partnering directly with engineering teams and roles such as Tech Leads, QA, Designers, and Data Engineers in an agile environment. • Experience using Jira, Confluence, and Figma or similar product development and collaboration tools. • Experience using Amplitude or a similar product analytics platform, including defining event taxonomy and analyzing funnels, not only consuming dashboards. • Working understanding of payments, PCI-adjacent processes, fraud prevention, privacy requirements, and accessibility standards • Experience managing third-party platform, POS, or delivery integrations preferred. QSR, retail, or restaurant technology background is a plus. • Proven ability to communicate clearly with technical and non-technical audiences, and to produce effective written materials such as roadmap narratives, requirement specifications, decision documents, and executive updates. • Comfortable working in a fast-paced, evolving environment that requires adaptability, prioritization under constraint, and proactive problem-solving.   #FirehouseSubs Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.