8+ years in a delivery-focused role within technology or AI
Understanding of APIs and data schemas for technical engagement
Ability to represent data models for mock data creation
Deep knowledge of agile practices and sprint management
Experience as a primary customer liaison on complex projects
Extensive facilitation of requirement workshops with stakeholders
Strong analytical skills for translating customer needs into actionable requirements
Proficiency in Jira and Confluence for business analysis and delivery
Responsibilities
Own project delivery from specifications to outcomes across the lifecycle
Map customer journeys and define Use Cases while managing scope changes
Lead scoping workshops and translate customer needs into AI solutions
Identify delivery risks and manage scope deviations and budget impacts
Conduct analysis of data and workflows to support decision-making
Collaborate with Engineering on project design and AI readiness
Facilitate agile ceremonies and manage sprint activities
Coordinate end-to-end User Acceptance Testing (UAT) and manage customer expectations
Benefits
High-performance culture
Access to state-of-the-art technology
Experience with world-class leadership
Opportunity for significant impact and purpose
Flexible work environment
Commitment to diversity and creativity
Full Job Description
About the Role
We are hiring an exceptional Product Lead to serve as the voice of the customer and own end-to-end delivery of complex AI projects from scoping through post-delivery, ensuring high-impact results are delivered on time and on spec. Working closely with engineers, data scientists, and quality specialists, this role is for someone who thrives in a cross-functional team delivery environment. You will be accountable for the use case delivery vision, bring clarity to teams on project ROI, and drive customer alignment across a rapidly growing AI delivery organization.
This role is ideal for an AI product expert who combines deep product management, technical fluency, project excellence, and agile execution depth. You will partner closely with our Engagement Leads and team leadership to build high-quality use cases and ensure our customers are confident in and delighted by our results.
Responsibilities
Act as the single point of accountability for project delivery, owning the specifications, design, and delivery outcomes across the full lifecycle
Map end-to-end customer journeys, define and scope Use Cases, manage scope change, and drive customer alignment throughout
Own the as-is process documentation during initial discovery and lead scoping workshops, translating customer needs into a well-defined AI solution design
Act as an early warning system for delivery risks, surfacing major scope deviations and material budget impacts
Conduct detailed analysis of data, processes, and workflows to support decision-making and risk management
Partner closely with Engineering on project design, non-functional requirements, API discovery, feasibility, and AI product readiness
Lead all agile ceremonies and sprint activities, including writing and validating user stories, tracking scope, and removing blockers that slow the team down
Plan and facilitate lo-fi demos at each milestone and manage customer expectations to keep stakeholders informed and aligned
Coordinate UAT end-to-end: facilitate the UAT kick-off, schedule review sessions, triage feedback, and own the Go/No Go decision with the customer
Work across a portfolio of complex and often ambiguous use cases in varying industries, contributing to new emerging AI projects
Serve as the primary customer-facing lead during the build, running weekly status cadences
Partner closely with Engagement Leads to translate customer requirements into a use case execution project plan and roadmap
Support Engagement Leads by providing use case level context and completion status
Join customer meetings to validate requirements and address concerns constructively, ensuring transparency in communication
Minimum Qualifications
8+ years of experience as a Business Analyst, Technical Consultant, Product Owner, Product Manager, or in a delivery-focused role in a technology or AI environment
Working understanding of APIs and data schemas, with the ability to engage credibly with technical counterparts and assess downstream implications for the build
Ability to understand and represent data models to enable mock data creation
Deep knowledge of agile delivery practices with a strong track record of running sprint ceremonies and managing backlogs end-to-end
Proven ability to serve as the primary customer liaison on complex projects, building trust, managing expectations, and maintaining clear communication throughout delivery
Extensive experience facilitating requirement and scoping workshops with multiple stakeholders, including drafting templates, mappings, and process documentation
Demonstrated ability to coordinate UAT, including scenario validation, session scheduling, feedback triage, and production-readiness planning
Strong analytical skills with the ability to translate ambiguous customer needs into clear, actionable requirements, user stories, and a feasible AI solution approach
Excellent written and verbal communication skills, including the ability to craft status updates and present compelling demos to customer stakeholders
Comfortable navigating fast-paced, high-accountability environments where delivery outcomes are directly tied to customer ROI
Proficiency in business analysis and delivery tools such as Jira and Confluence
Preferred Qualifications
Someone who enjoys fast results, continuous improvement, and being part of something scaling quickly
Confident in front of customers, especially when things get tough, and able to reset direction gracefully
