Software Developer, Product, Growth & AI Agents Total Life • Hybrid, Vancouver, BC
The role We're a small team that ships fast, and we want a self-starter who thinks in funnels and builds with agents. You'll own the full client lifecycle, from the first touchpoint through booking, care, billing and re-engagement. You'll also build growth features into the platform itself, so every patient, family member and partner becomes a channel to the next patient. You won't wait for a spec. You'll spot the drop-off in the data, ship the fix, watch the results and keep iterating.
What you'll do- Own the full client lifecycle (acquisition, intake, eligibility, scheduling, sessions, billing and claims, retention and re-engagement) and make every handoff smooth
- Design and build agentic systems that automate outreach, intake, insurance checks, appointment reminders, billing follow-up and re-engagement
- Build re-engagement flows that spot patients at risk of dropping out of care and bring them back at the right moment, through the right channel
- Build referral and growth loops into the product: patient and family referrals, provider and partner referral tools, and shareable moments that bring in new patients without paid ads
- Ship features and products quickly, often in days, not quarters
- Monitor what you ship: set up event tracking, dashboards, alerts and experiments, and report on what moved conversion, lifecycle and referral metrics
- Connect agents and features to our real workflows: CRM, scheduling, insurance eligibility, billing, SMS and voice
- Build evaluation and monitoring so agents stay accurate, safe and compliant in a healthcare setting
- Work directly with the founder, operations, billing and marketing to turn bottlenecks into automated systems
RequirementsWhat you bring- 2-4+ years building production software, full-stack preferred
- Strong, hands-on experience with Go or willingness to learn quick
- Hands-on experience building with LLMs: tool use, multi-step agents, prompt design and evals
- Fluency with data. You're comfortable with SQL, analytics tools and experiment design, and you can explain what moved a metric and why
- A track record of owning a funnel, lifecycle or growth metric and improving it
- Experience building referral, viral or retention features into a product, not just running campaigns on top of one
- A self-starter who picks the right problem, scopes it and ships it without being told
- Comfort working on a small team where you wear many hats and your work is visible
- A product eye: you notice friction and design simple solutions
- Bonus: health tech, billing or claims systems, HIPAA, voice or SMS AI, or products for older adults
BenefitsWhy Total Life- Build AI agents and growth systems that put real patients in front of real clinicians, with outcomes you can measure
- Own the whole lifecycle, not just a piece of it
- A small team with high ownership and a direct line to leadership
- A national platform that's still early enough for you to shape it
- Equity and salary package in a high growth environment
