The RoleAs a Product Expert, you will be the ultimate bridge between our software development teams, internal business stakeholders, and our customers. You will combine deep industry domain knowledge with technical product mastery to advocate for customer needs, educate the market on our product capabilities, and directly influence our long-term product roadmap. This is a highly visible, cross-functional role requiring a unique blend of technical aptitude, strategic thinking, and exceptional communication skills.
What You'll Do - Product Evangelism & Market Education: Act as the primary subject matter expert and voice of the product at industry events, user groups, and webinars. Create compelling educational content, release notes, and product demonstrations
- Voice of the Customer: Gather, synthesize, and prioritize product feedback and gaps from end-users and client executives
- Roadmap Influence: Collaborate closely with Product Managers to translate customer business needs into actionable technical requirements, ensuring the product roadmap reflects market demands
- Support: Provide advanced product support and enablement to internal teams and clients
Requirements - Years of Experience: 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing)
- Platform Mastery: Hands-on experience administering, configuring, or implementing enterprise-grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry-specific equivalents)
- Proven Track Record: Demonstrated experience launching software features, leading customer workshops, or managing user communities
Perks & Benefits - Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation - Base pay: $65,000 - $150,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Associate #LI-RemoteUSVeeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Work Where It's Best for You Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it's best for you.
