2+ years of professional experience in technical writing or a similar role
Understanding of documentation workflows using HTML or Markdown
Experience with web-based documentation and content management systems (CMS)
Ability to learn software from a user perspective for documentation purposes
Excellent written and verbal communication skills
Strong time management and organizational skills
Bachelor's degree in GIS, English, technical writing, or a related field
Responsibilities
Become a subject matter expert to produce and maintain documentation for conceptual topics and workflows
Support various user assistance materials, including help guides, tutorials, and videos
Manage documentation throughout the software development cycle
Collaborate with the UA team to ensure content aligns with Esri's style
Provide feedback and testing support to the product development team
Network with delivery services, product management, and marketing for a cohesive user experience
Work closely with software engineers to design and support desktop and enterprise products
Benefits
Industry-leading health and welfare benefits including medical, dental, and vision
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum accrual of 80 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Full Job Description
Overview
Are you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for our platform's users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance (UA) documentation and other enablement materials. In this position, you'll make our customers successful by creating UA materials for GIS software products. You'll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices.
Responsibilities
Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows
Support a variety of UA materials, including installed and online help, tutorials, blog articles, videos, and more
Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release
Be part of a UA team to produce content that is consistent with the appropriate Esri style
Provide team member support in the form of functionality feedback and testing support to the product development team
Create and maintain a network with delivery services, product management, and marketing team members to ensure our software and UA content deliver a great user experience
Work with top software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products
Requirements
2+ years of professional experience in a similar position supporting similar responsibilities
An understanding of documentation workflows that use HTML, or Markdown
Experience producing web-based documentation using a content management system (CMS) that involves versioning and reuse of content
Ability to learn and use software as a customer would to produce the UA materials based on the experience
Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively
Effective time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment
Bachelor's degree in GIS, English, technical writing, or a related field
Recommended Qualifications
Experience with/knowledge of the following:
Working on a software development team using the Scrum process
GitHub version control or other doc-as-code approach
ArcGIS software or other geospatial technology
Indoor GIS
3D data - CAD/Autodesk, BIM/REVIT
Python
Master's degree in GIS, English, technical writing, or a related field
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Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$79,664-$133,120 USD
About Esri
Esri is a global leader in geographic information system (GIS) software, location intelligence, and mapping. The company was founded in 1969 and is headquartered in Redlands, California. Esri's software is used by governments, businesses, and non-profit organizations worldwide to analyze and visualize data in order to make better decisions. The company's flagship product, ArcGIS, is a powerful mapping and analytics platform that allows users to create, manage, and share geographic information. Esri has a strong commitment to sustainability and social responsibility, and works to promote environmental stewardship and social equity through its products and services.
