Bachelor's degree in Electrical Engineering or related field; Master's preferred
3+ years in a product application role
Experience with memory, storage, and AI technologies
Knowledge of AI, enterprise, and data center markets
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work independently in a cross-functional environment
Self-motivated and goal-oriented mindset
Responsibilities
Provide technical customer support during product integration
Assist sales team with technical demonstrations and proposals
Coordinate communication regarding Failure Analysis cases
Create and maintain various customer-facing technical documentation
Gather customer feedback for product definition and improvement
Interface with internal departments for issue resolution
Update weekly tracker on technical support cases
Benefits
Collaboration with cross-functional teams
Opportunity to influence product design and improvements
Engagement with cutting-edge AI and data center technologies
Professional growth within R&D engineering
Dynamic and goal-oriented work environment
Full Job Description
Job Title: Product Application Engineer Department: R&D Engineering Reports To: Senior Director of Hardware and Systems Engineering Location: Unigen Headquarters - Newark, CA
Job Overview: The Product Application Engineer will play a critical role in bridging the gap between complex technical products and customer needs. You will be responsible for providing pre- and post-sales technical customer support as well as design-in collateral such as datasheets, application notes, and user guides. You will also have a hand in driving future product definition based on technical feedback from our customers and partners.
Primary Responsibilities:
1. Provide technical customer support
Assist customers in successfully integrating Unigen's solutions into their specific technical designs and infrastructures
Provide first-line customer support for design integration issues as well as any technical issues in production
Assist the sales team by providing technical demonstrations, answering client questions, and drafting customized technical proposals
Interface as necessary with all internal departments to resolve customer issues
Update and maintain a weekly tracker summarizing all active customer technical support issues
2. Manage customer-facing communication for Failure Analysis cases
Coordinate with customers and internal teams on FA requests and customer-facing communication on FA cases
3. Create and maintain customer-facing technical documentation
Datasheets, Release Notes, Application Notes, Technical White Papers, User Guides, etc.
4. Product definition
Acting as the "voice of the customer," gathering feedback, and advising the R&D teams on market demands and necessary design improvements
Qualifications
Minimum Bachelor's degree in Electrical Engineering (or related field), Master's degree in Electrical Engineering preferred
Minimum 3 years of experience in a product application role
Subject matter experience in memory, storage and AI technologies
In-depth knowledge of AI, enterprise, and data center end markets
Strong analytical and problem-solving skills.
Effective communication and interpersonal skills.
Ability to work independently and drive tasks to completion in a cross-functional setting.
Goal-oriented, energetic, and self-starter mindset
