Job Title: Product Application Engineer
Department: R&D Engineering
Reports To: Senior Director of Hardware and Systems Engineering
Location: Unigen Headquarters - Newark, CAJob Overview: The Product Application Engineer will play a critical role in bridging the gap between complex technical products and customer needs. You will be responsible for providing pre- and post-sales technical customer support as well as design-in collateral such as datasheets, application notes, and user guides. You will also have a hand in driving future product definition based on technical feedback from our customers and partners.
Primary Responsibilities:1. Provide technical customer support- Assist customers in successfully integrating Unigen's solutions into their specific technical designs and infrastructures
- Provide first-line customer support for design integration issues as well as any technical issues in production
- Assist the sales team by providing technical demonstrations, answering client questions, and drafting customized technical proposals
- Interface as necessary with all internal departments to resolve customer issues
- Update and maintain a weekly tracker summarizing all active customer technical support issues
2. Manage customer-facing communication for Failure Analysis cases- Coordinate with customers and internal teams on FA requests and customer-facing communication on FA cases
3. Create and maintain customer-facing technical documentation- Datasheets, Release Notes, Application Notes, Technical White Papers, User Guides, etc.
4. Product definition- Acting as the "voice of the customer," gathering feedback, and advising the R&D teams on market demands and necessary design improvements
Qualifications- Minimum Bachelor's degree in Electrical Engineering (or related field), Master's degree in Electrical Engineering preferred
- Minimum 3 years of experience in a product application role
- Subject matter experience in memory, storage and AI technologies
- In-depth knowledge of AI, enterprise, and data center end markets
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work independently and drive tasks to completion in a cross-functional setting.
- Goal-oriented, energetic, and self-starter mindset
