Who You Will Work With: The vacant
Problem Management, Lead role will report to the
Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems
What You Will Do: - Guided by ITIL v4 Problem Management practices, enterprise policies, and regulatory expectations, the role provides overall direction for the end-to-end problem lifecycle, including major problem investigations, root cause analysis standards, trend and risk analysis, and preventative remediation.
- As a lead, within a critical service delivery function, the role is responsible for building stakeholder confidence in Interac's ability to meet our service level commitments
- In addition to operational leadership, the role is responsible for advancing the maturity of the Problem Management practice, including process design, tooling enablement, metrics, reporting, audit readiness, and integration with related ITSM practices
What You Bring:- 4 to 5 years of experience in a Problem Management role preferably in Financial Services
- Experience working in a regulated industry
- The ability to collaborate effectively with both internal and external stakeholders
- Experience leading change and driving continuous improvement
- Eligibility to work for Interac Corp. in Canada in a full-time capacity
- ITIL Knowledge
What We're Offering:The hiring range for this position is $110,000.00 - $125,000.00, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
- Generous vacation and wellness days to help you recharge
- Comprehensive employer-paid benefits coverage for peace of mind
- Market-leading employer-funded RRSP program to invest in your future
- Flexible hybrid work model for better work-life balance
- Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
- Pregnancy and parental leave top-up to support growing families
- Charitable donation matching with United Way to amplify your impact
Additional Pre-Employment Requirements:
To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
