About the roleZillow focuses its strategic researchers on high-risk opportunities that are ambiguous, moldable, and ripe for de-risking. As Principal Strategic Researcher, you'll bring structure, creativity, and foresight to these areas through deep partnership with product, design, engineering, and business leaders. You'll go where the business needs this capability most, and that focus will shift as Zillow's priorities evolve.
You'll get to:- Identify the customer-focused questions that matter the most in ambiguous spaces.
- Design and execute mixed-methods research approaches to answer those questions, choosing the rigor and speed needed to influence decision-making.
- Shape product strategy through close partnership with senior product, design, engineering, and business leaders.
- Build and refresh Zillow's foundational customer understanding by turning your strategic research into durable, reusable knowledge.
- Raise the bar for research craft and customer judgment alongside your Zillow Customer Research colleagues.
- Use AI tools to amplify your strengths and flex your creativity in how you land your learnings and influence partners.
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $182,100.00 - $290,900.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $173,000.00 - $276,400.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you areYou're drawn to untangling complex business and customer challenges through research. You have a demonstrated track record of translating learnings into conviction that business leaders act on.
Specifically, you:- Have extensive experience (10+ years) executing research in a product-focused environment.
- Have developed a comprehensive mixed-methods research toolkit and consistently choose the right approach for the problem, the risk, and the decision at hand.
- Have led strategic research that shaped product or business direction, and can point to decisions your work has changed.
- Demonstrated success influencing senior leaders and executives through clear storytelling, strong points of view, and trusted relationships built over time.
- Thrive in ambiguity and can define a path forward when the problem, the audience, and the approach are still taking shape.
- Created frameworks and models to codify, communicate, and land findings with partners.
- Have an ownership mindset; you act as a strategic operator, not just a researcher.
- Hands-on experience experimenting with AI tools in your research workflow and curiosity to push what's possible
Nice to Have- Experience drawing on behavioral science, psychology, or decision science frameworks to explain customer behavior or frame problems.
- Partnered with data science or product teams to design or interpret experiments, and combined attitudinal and behavioral evidence.
