Job Function:
Technology Product & Platform Management

Job Sub Function:
Multi-Family Technology Product & Platform Management

Job Category:
People Leader

All Job Posting Locations:
Cincinnati, Ohio, United States of America, Horsham, Pennsylvania, United States of America, Raritan, New Jersey, United States of America

Job Description:

J&J Flex

Our enterprise way of working for office-based employees provides for individuals to work up to 2 days virtual and at least 3 days at their primary work location per week.

Do you thrive working with ambiguity and being able to shape industry-leading design patterns and world-class experiences? Are you ready to own the services that power all of our content & marketing experiences and help craft the next-gen vision for building even more hyper-personalized experiences for our customers? If yes, then this role may be for you!

Position Summary

We are searching for the best talent for a Principal Platform Engineer - Sales professional to be located in Raritan, NJ, J&J sites on the East Coast or remote work in the U.S. This position may require up to 20% travel within the New Jersey/area and occasionally across North America/OUS.

J&J MedTech's commercial transformation program is designed to unify Sales, Marketing, Customer Pricing & Quoting (CPQ), Professional Relations & Operations (PR&O), Customer Service, and Service & Repair into a single AI-powered platform built on Microsoft Dynamics technologies. It aims to replace fragmented systems, disconnected processes, and siloed data with one integrated customer engagement ecosystem.

This person will serve as the global engineering leader for the MedTech Global CXM Platform in Microsoft Dynamics, creating a connecting ecosystem of platform, data, and intelligence across MSD, Teams, Outlook, Co-Pilot, and additional interconnected global commercial platforms. This role focuses specifically on Sales platform experiences and will be responsible for defining and executing the technical strategy, architecture, engineering standards, and platform capabilities that power the future of AI-driven commercialization experiences across MedTech.

Role

The role will own the evolution of the CXM Platform for Sales experiences from initial release through enterprise scale, ensuring that each new capability strengthens the platform through reusable services, common frameworks, and governed engineering patterns. A critical objective of this role is creating a durable platform where investments compound over time through shared services, standardized interfaces, reusable agents, and connected AI workflows.

This individual will serve as the technical counterpart to product and business leadership, translating the MedTech CXM vision into a scalable engineering ecosystem capable of supporting future-state workflows that connect marketing, sales, pricing, contracting, customer service, and service and repair.

Strategic Core Responsibilities

• Define and evolve the technical architecture for the Butterfly CXM platform.
• Establish the engineering strategy for shared service integration, full stack requirements to support adoption at scale including establishing gateway services, and runtime capabilities.
• Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods and future use cases.
• Lead development of reusable agent frameworks, skills definition, and agent integration strategies.
• Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.
• Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused across the Workbench ecosystem.
• Partner closely with AI Core teams to implement governed agent execution, observability, security controls, discoverability, and platform operations.
• Ensure Microsoft Dynamics capabilities consume and contribute to the broader J&J enterprise technology ecosystem through interoperable APIs, shared services, and standardized platform contracts.
• Define engineering quality metrics that measure platform reuse, service adoption, reliability, release velocity, developer productivity, and AI solution effectiveness.
• Build an engineering organization capable of supporting the long-term AINF roadmap, including future releases supporting AI channels, AI production, autonomous execution capabilities, and expanded enterprise adoption.

Required Qualifications

• 7+ years of software engineering experience delivering enterprise-scale digital products, platforms, and distributed systems.
• 4+ years serving as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy.
• 2+ years developing and using AI agents and orchestration platforms.
• Demonstrated experience leading large-scale platform modernization initiatives and establishing enterprise engineering standards.
• Proven track record building reusable platforms, frameworks, SDKs, and developer ecosystems rather than standalone applications.
• Experience operating within highly regulated or complex enterprise environments.
• Expert in applicable domain/products and in the tech stack used within the J&J MedTech CxM domain, principally with Microsoft Dynamics, Azure, Co-Pilot and Co-Pilot Studio.
• Expert in Platform Development and Commercial business processes including the application of software solutions to solve business problems and accelerate new product introduction.
• Demonstrable experience leading teams of employees and/or contractors, including goal setting and career development.
• API Gateway, MSD Connectors, Lambda, EKS, EC2, SNS, SQS, EventBridge. DynamoDB, RDS, S3, CloudFront, CloudWatch, IAM, Secrets Manager.
• Demonstrated experience designing and implementing enterprise AI ecosystems including:
  • Large Language Model (LLM) integrations, Agent-based systems, Multi-agent architectures, Agent orchestration, Retrieval-Augmented Generation (RAG), Tool-calling frameworks, Skills-based architectures, Context engineering, AI observability, AI governance, Agent-to-Agent (A2A) workflows, Model Context Protocol (MCP) integrations.
• Hands-on expertise with:
  • Git, Jenkins, Terraform, Kubernetes, Docker, Infrastructure-as-Code. Platform observability.
• Candidate must possess deep working knowledge of the XENA platform including:
  • XENA engineering principles and standards, engineering accelerators, AI-enabled SDLC capabilities, coding workflows, PR workflows, Enterprise architecture standards, JPM deployment framework and pipeline standards, Enterprise CI/CD governance, Approved engineering tooling and delivery patterns, AI-enabled SDLC acceleration capabilities.

Preferred Qualifications

• Experience in medtech, pharmaceutical, healthcare, or regulated industries.
• Experience building enterprise agent platforms.
• Experience building Internal Developer Platforms (IDPs).
• Experience building reusable enterprise SDKs and framework libraries.
• Demonstrated ability to influence senior executives and enterprise architecture stakeholders.
• Experience leading through organizational transformation.

#JNJTECH

Required Skills:

Preferred Skills:
Budget Management, Business Architecture, Business Process Design, Business Savvy, Computer Programming, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Motivating People, Platform as a Service (PaaS), Product Knowledge, Resource Allocation, Software Development Management, Strategic Change, Tactical Planning, Team Management, Technical Credibility

The anticipated base pay range for this position is :
The anticipated base pay range for this position is: $102,000- $177,100

Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits