ResponsibilitiesThe Principal Consultant role is a balanced subject matter expert in positioning and architecting multi-offering solutions and articulating the positive business outcomes those solutions provide for our customers.
- Take leadership role in strategic account planning and execution that allows for multi-offering penetration, with focus on EMP and Managed Services
- Foster effective relationships throughout the client environment, from Executive teams through IT and independent Business Units
- Influence and drive business and IT alignment within client organizations
- Lead strategic customer envisioning workshops and related assessments
- Operate as pseudo vCIO and/or vCTO for strategic customers
- Develop trusted advisor status and become strategic leader among client's other partners and vendors
- Create and maintain strategic relationships to include facilitating meetings, quarterly business reviews, and strategic briefings to enhance generating valuable exchanges
- Participate in Offering Boards with the respective leads of NWN's offerings to provide feedback and gain knowledge tied to road map, vision, and strategy
- Coach/Mentor/Support NWN Business Architect (BA) team
- Understand and articulate at the expert level all NWN service offerings and capabilities.
- Maintains knowledge of market trends, technology trends, business challenges and priorities.
- Represent NWN with contractors, suppliers, customers, departments, and other parties as required.
- Optimizes and leverages available systems, tools, and resources including project tracking and reporting tools.
- NWN pipeline reporting within the account to the Sales Management team.
- Other responsibilities as assigned.
Qualifications- Experience collecting business and technical requirements at the C-level
- Bachelor's Degree or equivalent work experience/military experience Preferred
- 10+ years of experience with solution architecture for technology and managed services
- 10+ years of experience working with high performing cross-functional teams
- Experience creating business impact analysis (ROI/TCO/Value Engineering)
- Experience presenting at the CxO Level
- Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
- Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously.
- Ability to exercise exceptional judgment where practices and policies are not clearly defined.
- Demonstrated ability to manage multiple competing priorities and potentially, multiple teams.
- Excellent problem solving and negotiation skills.
- Exceptional client facing communications and presentation skills.
- Bachelor's Degree or equivalent work experience/military experience
- IT Service Management (ITSM) certification preferred
- At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.).
Travel: Local driving distance on a daily basis.
Overtime: As required for support or implementation work.
At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!
