5-7 years of experience in a SaaS environment, particularly in enterprise or mid-market settings.
Previous customer-facing roles such as Solutions Architect or Sales Engineer are essential.
Strong understanding of APIs and system integrations, including data migration strategies.
Experience with scoping and drafting Statements of Work (SOWs).
Excellent communication skills for responding to RFPs and interfacing with clients.
Ability to convert business needs into clear technical solutions.
Responsibilities
Partner with Sales to provide technical direction during sales cycles.
Engage in client discovery to grasp goals and technical environments.
Draft clear responses to RFPs/RFIs, ensuring scalability and accuracy.
Articulate solution capabilities to technical and non-technical audiences.
Identify risks and dependencies early in the sales process.
Create and refine Statements of Work outlining implementation scope and deliverables.
Design technical approaches for integrations and document solution architectures.
Benefits
Opportunities to work with advanced AI-assisted tools for solution design.
Engagement in a role that combines both technical and customer-facing responsibilities.
Participation in the early phases of delivery ensuring successful project kickoff.
Work within a collaborative environment across Sales, Services, Product, and Engineering teams.
Full Job Description
Job Summary The Professional Services Solutions Architect is a customer-facing, hybrid pre-sales and delivery-aligned role that serves as the technical bridge between Sales and Professional Services. This role partners closely with Sales during the pre-sales cycle to understand client requirements, design scalable solutions, respond to RFPs, and define implementation scope. Post-sale, the role ensures a smooth transition into Professional Services by validating technical assumptions, integrations, and delivery expectations.
This position is ideal for someone who enjoys working at the intersection of technology, customers, and delivery execution and who is motivated by getting solutions sold right and delivered successfully.
Key Responsibilities
Pre-Sales & Sales Partnership
Partner with Sales during sales cycles to provide technical guidance on solution design, architecture, and integration considerations
Participate in client discovery and sales calls to understand business goals, technical environments, and success criteria
Respond to RFPs / RFIs, providing clear, accurate, and scalable responses
Explain solution capabilities, integration options, and implementation approaches to both technical and non-technical stakeholders
Identify technical risks, assumptions, and dependencies early in the sales process
Scope Definition & Commercial Alignment
Create, review, and refine Statements of Work (SOWs), including: implementation scope and deliverables; integration and API requirements; data conversion assumptions; identity and access management considerations (e.g., SSO); timeline, responsibilities, and constraints
Ensure proposed scope aligns with product capabilities and Professional Services delivery standards
Use AI-assisted tools (e.g., generative AI, automation, and analytics) to improve the speed and quality of solution design, documentation, and RFP/SOW responses while maintaining accuracy and customer confidentiality
Technical Architecture & Integration
Scope and design technical approaches for: REST API integrations; data conversions and migrations; Single Sign-On (SSO) solutions such as ADFS, OAuth, or OpenID Connect
Work with client IT teams, internal Engineering or Product to validate feasibility
Document high-level solution architectures and integration approaches
Provide guidance on best practices for secure, scalable implementations
Post-Sale Transition & Delivery Support
Lead the technical handoff from Sales to Professional Services
Support Professional Services teams by clarifying scope, integration designs, and technical decisions
Participate in early delivery phases as needed to ensure project kickoff success
Required Qualifications
Experience in a SaaS environment, preferably supporting enterprise or mid-market
Prior experience in a customer-facing technical role such as Solutions Architect, Sales Engineer, Technical Consultant, or Implementation Architect
Strong understanding of APIs and system integrations; data migration and conversion strategies; identity management and SSO concepts
Experience supporting sales engagements and drafting or reviewing SOWs
Excellent written and verbal communication skills; comfortable responding to RFPs
Ability to translate business requirements into clear technical and delivery solutions
Preferred Qualifications
Background in Professional Services, consulting, or implementation delivery
Experience working with cross-functional teams across Sales, Services, Product, and Engineering
Experience supporting public safety, education, healthcare, or other regulated environments preferred
Familiarity with incident management, CAD/RMS, dispatch, or case management systems preferred
Comfortable using AI-enabled tools (e.g., generative AI copilots) to accelerate drafting, synthesis, analysis, and documentation paired with strong quality control and responsible-use practices
Familiarity with enterprise IT environments and security considerations
