We are looking for a skilled, enthusiastic, and customer-focused Solutions Engineer to play a key role in supporting our Sales, Project, Product, and R&D teams. In this role, you will lead technical discussions with online retailers and brands looking to expand their cross-border business with Global-e, helping them understand how our platform can support their global growth.
You will own the technical and integration track during both in-person and remote meetings with prospects and existing clients. This includes staying up to date on Global-e's current and upcoming capabilities, identifying client needs and technical challenges, and translating customer feedback into actionable input for our Product and R&D teams.
Responsibilities:
- Partner closely with the Sales team to introduce Global-e's cross-border solution to prospective customers.
- Help clients understand the power and flexibility of Global-e's platform by clearly explaining technical capabilities and addressing potential roadblocks.
- Work collaboratively to identify and qualify business opportunities, uncover key technical objections, and define strategies to resolve them.
- Recommend the right integration and solution strategy for each client, while providing best-practice guidance to maximize the effectiveness of the Global-e platform.
- Own the technical discovery and solution scoping process during pre-sales, ensuring proposed solutions are scalable, feasible, and aligned with customer requirements.
- Travel to customer meetings and workshops as required.
- Act as a technical focal point for client integrations, with the ability to demonstrate solutions and prototype integrations in merchant environments when needed.
- Provide ongoing technical guidance, education, and support to current partners and integrating clients.
- Become a subject matter expert on Global-e's product capabilities and roadmap by actively participating in internal technical discussions and bringing field feedback back to Product and R&D.
- Serve as a bridge between customers and internal teams, ensuring market needs are clearly represented in product and technical conversations.
Requirements
- Strong communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- 4-5 years of experience in solution design, integrations, or technical consulting in a SaaS environment; prior experience in a Solutions Engineer, Sales Engineer, or similar client-facing technical role is preferred.
- Bachelor's or Master's degree in Computer Science or another relevant technical field.
- Solid understanding of systems integration, APIs, RESTful services, and general technical architecture.
- Proven ability to work effectively with distributed and cross-functional teams.
- Strong adaptability and willingness to learn new technologies, methodologies, and solutions across the Cloud/IT landscape.
- Ability to manage multiple priorities and work effectively under deadlines in a fast-changing environment.
- Previous experience in eCommerce is a strong advantage, especially with platforms such as Shopify, SFCC, Magento, or similar
Compensation: 140k-160k + Bonus + Equity
