Rose Associates is seeking an accomplished Portfolio Community Manager to lead the operations and performance of a portfolio of multifamily residential communities. This is an opportunity to make a meaningful impact across multiple properties by driving financial results, elevating the resident experience, developing high-performing teams, and ensuring operational excellence.
Working closely with property teams, ownership, and internal business partners, the Portfolio Community Manager will develop and execute strategies that support each community's goals while maximizing financial performance and enhancing property value. This is an exciting opportunity for a seasoned property management professional who thrives in a fast-paced environment and is passionate about leading people, improving operations, and delivering exceptional resident experiences.
The Opportunity- Serve as a key contact for owners, senior management, internal teams, and business partners, providing updates on property operations and performance.
- Oversee leasing and lease enforcement, including application and renewal approvals, inspections, notices, and eviction proceedings when necessary.
- Drive sales, marketing, and operational strategies to achieve occupancy, leasing, and resident retention goals.
- Monitor market conditions and partner with Marketing to execute effective property marketing strategies.
- Oversee leasing, renewal, and retention programs to maximize occupancy.
- Build strong resident relationships, resolve concerns, and enhance resident satisfaction.
- Partner with Compliance, Leasing, and Accounting to support operations and ensure accurate lease documentation.
- Lead, coach, and develop Resident Managers, office personnel, building staff, and leasing teams.
- Recruit and train high-performing teams that deliver consistent service and operational results.
- Ensure compliance with company policies, procedures, and regulations while maintaining strong audit and inspection results.
- Inspect properties and oversee building operations, preventive maintenance, repairs, vendors, construction, and capital improvements.
- Oversee construction activities for new buildings, as applicable.
- Negotiate service contracts and monitor vendor performance.
- Provide after-hours emergency support and coordinate corrective action as needed.
- Monitor insurance requirements, report incidents, and submit required documentation.
- Support operating budgets and forecasts while ensuring financial goals are met.
- Analyze financial performance, prepare required reports, and recommend strategies to improve results.
- Oversee invoice processing and vendor payments.
- Travel between properties to provide on-site leadership and support.
- Perform additional duties as business needs require.
Who We're Looking For- Bachelor's degree in Business, Marketing, Real Estate, Finance, or a related field, or equivalent professional experience.
- At least 7 years of multifamily residential property management and leasing experience, including a minimum of 2 years overseeing a portfolio of properties, including assets that are primarily rent stabilized.
- Strong leadership and team development skills, with the ability to motivate, coach, and manage multiple property teams.
- Proficiency with Microsoft Office and property management and leasing platforms, including iLuvLeasing, On-Site, Elise AI, RentCafe, and Yardi.
- Technical knowledge of building operations, maintenance, and property systems.
- Strong understanding of marketing strategies, budgeting, financial reporting, and accounting principles, including GAAP.
- Valid New York State real estate license or the ability to obtain one within the first 120 days of employment. Active license holders must register their license with Rose Associates upon hire.
- Excellent communication, organizational, problem-solving, and interpersonal skills.
- Ability to travel between properties and work on-site, including availability on Saturdays and Sundays.
- Must be authorized to work in the United States.
Compensation & Benefits$110,000 - $120,000 annual base salary, plus significant performance-based incentive compensation opportunities and a comprehensive benefits package.
This is a multi-property, on-site leadership position requiring regular travel between residential communities, property inspections, interaction with residents and stakeholders, and oversight of building operations and staff. Essential functions may require ascending and descending stairs, navigating various areas of residential buildings, and working in changing indoor and outdoor environmental conditions. The role also requires availability for after-hours emergencies and weekend work. Employees may be required to enter occupied residential apartments and work in environments where domestic pets are present. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in [redacted].com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at [email protected].
