Rose Associates is seeking an experienced and results-driven General Manager to oversee property operations and cultivate strong relationships with residents, ownership, and internal business partners. This is an opportunity for a seasoned multifamily professional to take a leadership role in driving operational excellence, strengthening financial performance, and creating an exceptional living experience.
Working closely with ownership, senior management, and cross-functional teams, the General Manager will be responsible for executing property goals, developing talent, and ensuring the property operates efficiently and effectively. The ideal candidate brings a strong background in multifamily management, sound financial acumen, and a hands-on leadership approach.The Opportunity
As General Manager, you will provide strategic direction and day-to-day oversight of property operations, with a focus on financial performance, team development, resident satisfaction, and asset value. Key responsibilities include:
- Build and maintain productive relationships with property owners, senior management, internal departments, residents, vendors, and business partners, ensuring timely communication and follow-through.
- Oversee daily property operations and ensure resident concerns and service requests are addressed promptly and professionally.
- Partner with internal departments, including Compliance, Leasing, and Accounting, to support operational goals and review lease packages for prospective and current residents.
- Lead, coach, and develop Resident Managers, office personnel, building staff, and leasing teams, establishing clear goals, performance expectations, and schedules.
- Recruit, train, and retain a high-performing team while fostering a collaborative, accountable, and service-oriented work environment.
- Communicate and enforce company policies, procedures, and regulatory requirements, ensuring readiness for surveys, audits, reviews, and inspections.
- Conduct regular property inspections to identify operational and maintenance needs and ensure building systems are properly maintained.
- Partner with the Resident Manager to oversee preventive maintenance, building repairs, vendor coordination, construction projects, and capital improvements.
- Oversee construction and operational planning for new buildings, as applicable.
Negotiate service contracts, manage vendor relationships, and monitor compliance with contractual obligations.
Provide after-hours emergency support, coordinating resources and implementing corrective actions when necessary.
Monitor insurance requirements, report property and liability incidents to senior management, and complete required documentation.
Participate in the development and management of operating budgets and forecasts, preparing monthly variance reports, utility consumption reports, and other financial and operational reporting.
Analyze revenue and expense trends, identify opportunities for improvement, and recommend strategies to strengthen financial performance.
Review and process invoices through the accounts payable system and oversee vendor payment coordination.
Develop resident retention strategies and community engagement initiatives that strengthen relationships and promote a high level of resident satisfaction.
Maintain an active on-site presence, moving throughout the property to address operational needs and communicate effectively with residents, employees, vendors, and visitors.
Perform additional responsibilities as needed to support the property and overall business objectives.
Who We're Looking For- Bachelor's degree in Business, Marketing, Real Estate, Finance, or a related field, or equivalent professional experience.
- A minimum of 10 years of multifamily residential management experience, with at least 5 years of experience managing 900+ units, including stabilized and affordable housing.
- Strong leadership skills, with demonstrated experience managing, developing, and motivating property management teams.
- Proficiency with Microsoft Office and property management platforms, including iLuvLeasing, On-Site, Elise AI, RentCafe, and Yardi.
- Strong technical understanding of building operations, maintenance, and property systems.
- Knowledge of marketing trends, budgeting, financial reporting, and accounting principles, including GAAP.
- Strong financial and analytical skills, with the ability to evaluate operating results and identify opportunities to improve performance.
- Excellent communication, organizational, problem-solving, and relationship-building skills.
- Valid New York State Real Estate License, or the ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
- Must be authorized to work in the United States.
- Availability to work weekends, including Saturdays and Sundays, as needed.
Compensation & Benefits$150,000 - $160,000 annual base salary, plus significant performance-based incentive compensation opportunities, and a comprehensive benefits package.
