2+ years in Customer Success or Account Management with revenue target ownership
Experience managing a portfolio of 150-200+ accounts
Proven track record of exceeding goals and driving customer growth
Ability to juggle multiple customer conversations and priorities
Builder mindset with comfort in ambiguous environments
Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus
Responsibilities
Build a scalable team-based model for SMB customers as part of the founding Portfolio CSM team
Own onboarding, adoption, and retention for a portfolio of SMB accounts
Run and enhance one-to-many enablement sessions like training and webinars
Utilize customer data to identify risks and opportunities for expansion
Drive measurable outcomes across onboarding, adoption, expansion, and renewal
Facilitate adoption of AI-native workflows and guide change management
Lead commercial conversations, including renewals and expansions
Benefits
Top-of-market compensation with meaningful equity
Daily meals provided, including breakfast, lunch, and dinner for late workers
Comprehensive healthcare with 100% employer-paid medical coverage for employees
$2,000 annual wellness stipend for physical, mental, and financial well-being
$300/month commuting stipend for US employees
Comprehensive private medical insurance for UK employees
£1,500 annual wellness stipend for UK employees
£3,500/year commuting stipend for UK employees
Full Job Description
You Will
Be excited about being on the founding Portfolio CSM team at Juicebox and build a scalable team-based model for our SMB customers
Own onboarding, adoption, and retention for a portfolio of SMB accounts
Run and improve one-to-many enablement: kickoff and training sessions, office hours, and webinars
Use usage data and customer signals to spot risk and expansion early and act on it
Work with a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
Drive adoption of AI-native workflows, guide change management, and help customers reach their first "aha" moment and beyond.
Own commercial conversations, including renewals and expansions
Build trusted relationships with end users, champions, TA Ops leaders, and hiring managers.
Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
Help define and improve the portfolio Customer Success playbook by identifying gaps, solving problems, and scaling best practices.
You Have
2+ years in Customer Success or Account Management with ownership of a revenue target and a portfolio of 150-200+ accounts.
Experience working in a digital, scale, pool model directly working with customers
A track record of exceeding goals and driving customer growth.
The ability to manage multiple customer conversations and priorities simultaneously.
A builder mindset and comfort operating in ambiguity before a playbook exists.
Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.
Perks & Benefits for all Full Time Employees
Top-of-market compensation with meaningful equity, because everyone should share in our success.
Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm
For US Employees:
Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
$2,000 annual wellness stipend to support your physical, mental, and financial well-being.
$300/month commuting stipend to help cover the cost of getting to and from the office.
For UK Employees:
Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.
£1,500 annual wellness stipend to support your physical, mental, and financial well-being
£3,500/year commuting stipend to help cover the cost of getting to and from the office.
