Founding Customer Success Manager

Qualifications

• 1-3 years in Customer Success or similar role at a B2B SaaS startup
• Experience in managing account health with a data-driven approach
• Strong relationship-building and communication skills
• Self-starter adept in ambiguous startup settings
• Preferred background in finance or quantitative fields (e.g., CS, Math)
• Prior experience at VC-backed B2B SaaS startups is a plus
• Familiarity with research, insights, or AI platforms is beneficial
• Preferred experience in account expansion and renewals

Responsibilities

• Own the entire customer journey from onboarding to upsell
• Act as the main point of contact for strategic accounts
• Collaborate with Sales to identify growth opportunities
• Monitor account health metrics to prevent churn
• Convey customer feedback to product and engineering teams
• Build and define the Customer Success function from scratch
• Engage as an individual contributor in a dynamic, hands-on role

Benefits

• Work in a rapidly growing environment with $27M in funding
• Join a reputable team with trusted clients like Google and Microsoft
• Opportunity to shape the Customer Success function from the ground up
• High-touch engagement with strategic accounts
• Collaborative culture partnering closely with Sales and Product teams