About the RoleAs a
Deployment Strategist at Promise, you'll be on the front lines of impact-owning outcomes, not tasks. You'll work hand-in-hand with government and utility partners to deeply understand their operations, pain points, and goals-then translate those insights into real, scalable solutions that drive measurable results.
This is not a passive customer success role. You'll
build,
problem-solve, and
strategize to ensure every deployment delivers lasting value-to our customers, their constituents, and Promise's bottom line. You'll push projects from launch to long-term growth, always focused on outcomes that matter: adoption, efficiency, revenue impact, and customer success.
If you love digging into complexity, building strong and lasting customer relationships, and delivering time-critical solutions to meaningful real world problems, this may be the role for you.
What You'll Do- Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact.
- Own outcomes: Take full accountability for the success of each customer-from implementation to renewal, expansion, and long-term value creation.
- Understand customers deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can.
- Provide a world-class experience: Ensure that every customer touchpoint is high-quality, high-substance, and unforgettable. Our customers should feel lucky to work with us.
- Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency-ensuring Promise becomes an indispensable partner.
- Turn insight into innovation: Surface what's working (and what's not) from the field to influence product direction and future investments.
- Build authentic trust: Build strong relationships across all levels-from line staff to senior executives-by showing up in a high-quality way and delivering highly effective, innovative solutions.
- Get onsite: Nothing builds credibility and trust like spending in-person time with the customer, this role is approximately 40% travel.
What Will Help You Succeed- Experience: 3+ years in roles driving real outcomes-consulting, strategy, implementation, or customer success-ideally in govtech.
- Builder's mindset: You thrive in ambiguity, move fast, and care about building systems that actually work in the real world.
- Customer obsession: You go beyond surface needs to understand the "why" behind every request and solve for long-term success.
- Analytical horsepower: You're fluent in data, financial models, and metrics that define success-and you use them to guide decision-making.
- Eye for growth: You recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment.
- Cross-functional collaboration: You know how to turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers.
- Flexibility & grit: You're energized by being close to the customer, field work, and the challenges of solving gnarly problems at scale.
Who Thrives At PromiseYou'll love it here if:- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people's lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
Promise is not for you if:- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means "doing less." We believe efficiency means doing better.
How We Enable Our People- 100% paid health coverage
- Flexible-time-off (take what you need) and sick leave
- Lunch, snacks, and coffee provided in office
- Company retreats
- Opportunities to travel and see the impact of your work directly
- Hybrid work: we deeply value in-person collaboration and are in-office at least 4 days a week, but are flexible on what people need
