Point Designs: Administrative Assistant IV

Your Impact Your Impact 6 Order Processing & Sales Operations 6 Process incoming orders and ensure accuracy in parts, pricing, quantities, order entry, shipping information, and product availability. 6 Maintain and manage customer files, contracts, and documentation related to the sales process. 6 Collaborate with manufacturing and operations teams to ensure timely fulfillment, accurate shipments, and transparent communication on delays. 6 Generate quotes and track potential orders through to completion. 6 Support sales by generating reports and other sales documentation. 6 Ensure proper traceability of orders across all software platforms. 6 Provide support with shipping and receiving as needed. 6 Customer Service 6 Collaborate with fabrication team to ensure prompt and accurate communication about orders involving fabrication services. 6 Answer phone calls and emails on shared lines to support customers. 6 Be informed of and trained on all products and services available at Point Designs in order to support questions during the ordering process as well as repair needs post-delivery. 6 Independently troubleshoot customer issues with billing, orders, and shipments. 6 Escalate concerns to the appropriate team after collecting necessary information. 6 Process demo requests and maintain demo pool. 6 Administrative Support 6 Manager general administrative duties including scanning, filing, and record keeping. 6 Support internal meetings by capturing notes and providing follow-up. 6 Schedule team activities and travel as needed. 6 Help maintain office organization and purchase basic supplies. 6 Other duties may be assigned as needed. Pay range of $34-$45/hour + bonus + benefits. This pay range is posted to comply with State Law. a0 Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. Minimum Qualifications - High school diploma or GED - 5 years of related experience - Able to work fully in-person Additional Success Factors - Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. - Keep the patient at the center of everything that you do, building lifelong trust. - Foster open collaboration and constructive dialogue with everyone around you. - Continuously innovate new solutions, influencing and responding to change. - Focus on superior outcomes, and calibrate work processes for outstanding results. Our Investment in You - Competitive Compensation Packages - 8 Paid National Holidays & 4 additional Floating Holidays - PTO that includes Vacation and Sick time - Medical, Dental, and Vision Benefits - 401k Savings and Retirement Plan - Paid Parental Bonding Leave for New Parents - Flexible Work Schedules and Part-time Opportunities - Generous Employee Referral Bonus Program - Mentorship Programs- Mentor and Mentee - Student Loan Repayment Assistance by Location - Relocation Assistance - Regional & National traveling CPO/CO/CP opportunities - Volunteering for Local and National events such as Hanger9s BAKA Bootcamp and EmpowerFest