PepsiCo

Plano Executive Support Team Lead

PepsiCo • $93K — $156K *
Plano, TX 75025In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of IT support experience in large organizations
  • 3+ years of experience supporting C-suite executives
  • Familiarity with Microsoft tools suite at a high level
  • Expertise in configuring and supporting iOS devices
  • Strong troubleshooting skills for laptops and desktops
  • Understanding of network infrastructure and end-user tools
  • College degree or relevant technical certifications preferred

Responsibilities

  • Provide support for top 15 executives and their assistants
  • Manage IT projects requiring executive support
  • Facilitate large executive meetings and IT assistance
  • Test and implement new technologies for executive use
  • Advocate for customer needs to IT teams and escalate issues
  • Build trust with executives while maintaining confidentiality
  • Support web conferencing and meeting technology for executives
  • Guide users through IT applications and processes
  • Travel 15% for offsite support and meetings

Benefits

  • Comprehensive medical, dental, and vision plans
  • Disability and life insurance options
  • Defined Contribution Retirement Plan
  • Employee Assistance Program (EAP) available
  • Paid time off including parental leave, vacation, and sick leave
Full Job Description
Overview

This role serves as the onsite Executive Support Lead based in Plano, acting as both the face of IT for the Plano HQ location and the voice of the customer within IT. It requires a strong blend of technical and business expertise, along with an executive-level customer service skill set. The individual must be able to effectively balance business requirements with IT standards while acting with urgency to support C-suite executives. Success in this role depends on the ability to navigate PepsiCo's business and technology processes efficiently and effectively.

Responsibilities

  • Primary support responsibilities for the top 15 PepsiCo Plano Based leaders and their executive administrators.
  • Primary responsibilities for all IT related projects where executive support is needed.
  • Primary responsibilities for support of large executive meetings.
  • Ensure proactive IT assistance for the c suite executives within PepsiCo.
  • Execute testing and implementation of all new technology utilized by Executives and their Admins
  • Serve as customer advocate and engage other IT teams managing and/or escalating issues through resolution.
  • Establish trust with customer base and maintain confidentiality.
  • Executive Support technician responsible for ensuring pretesting and meeting support of all web conferencing software used by Executives.
  • Guide users through IT processes, applications, and end-user tools.
  • 15% travel for meeting services support offsite supporting executive user base and meeting services with IT support.

Compensation and Benefits:
  • The expected compensation range for this position is between $93,500 - $156,450.
  • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  • Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.


Qualifications

  • Minimum 7+ years IT support experience at a company of similar size and complexity as PepsiCo.
  • Minimum 3+ years supporting C Suite executives.

Mandatory Technical Skills:
  • Highly proficient with complete Microsoft tools suite.
  • Deep knowledge of configuring and supporting iOS mobile devices.
  • Strong IT troubleshooting skills and advanced understanding of laptop/desktop hardware support.
  • Solid technical skills with an overall understanding of networks and end user productivity tools to effectively understanding of network infrastructure to proficiently assist with troubleshooting.
  • College Degree or Technical certifications preferred.

Mandatory Non-Technical Skills:
  • Highly motivated individual who is organizationally savvy and possesses a strong executive presence.
  • Ability to coordinate and direct activities across multiple teams.
  • Strong team/project management abilities.
  • A strong leader with experience bringing others along.
  • Provide leadership presence among all levels within the organization.
  • Excellent communication both written and verbal including technical writing experience.
  • Ability to work well in a fast-paced environment, effectively multitask, and make quick & confident decisions.
  • Be empowered to make quick decisions.
  • Effectively work directly with all levels of associates handling all IT Operational requirements.
  • Must be Org Savvy and possess executive presence.
  • Be empowered to make quick and confident decisions.
  • Lead and influence both business and IT teams with no reporting lines.


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About PepsiCo

PepsiCo Careers

Joining PepsiCo's global team offers more than just a chance to excel in your career; it's an opportunity to be part of a dynamic and diverse environment where innovation thrives. Work You’ll Do At PepsiCo, we are committed to producing great leaders and fostering a culture of innovation. Our team is dedicated to empowering professionals to master their career paths with PepsiCo. As a leader in the food and beverage industry, we offer unique job opportunities that intersect with cutting-edge technology and market leadership. Lead with Unique Opportunities PepsiCo stands at the forefront of the industry, not only in terms of product quality but also in our approach to leadership and professional growth. We offer a variety of employment paths, including full-time positions, internships, and leadership training programs that are designed to foster diversity and accelerate career development. Work with a Global Team Collaborate with over 260,000 employees worldwide who are united in delivering joy not only to our consumers but also in driving innovation and growth within the company. PepsiCo’s commitment to global diversity and inclusive culture makes it a prime environment for professional development and networking. Introducing PepsiCo’s Professional Growth and Development Programs We are committed to nurturing talent through comprehensive training programs and robust benefits that support both personal and professional growth. Our programs are tailored to help employees at every level of their career to advance and succeed. Innovate and Lead Join the largest team of food and beverage industry experts—dedicated professionals at the intersection of consumer needs, innovative technology, and sustainable practices. Deliver targeted solutions and drive industry leadership through a depth and breadth of knowledge and innovation that’s second to none. Be Part of a Great Team Engage in meaningful work that impacts millions of lives worldwide. At PepsiCo, you’ll harness the power of our global resources and the creativity of our people to improve the way the world accesses the foods and beverages it loves. Future-Proof Your Career With PepsiCo, the sky is the limit when it comes to where your ambition can take you. We offer unmatched opportunities for career advancement along with the training, internship programs, and certification support needed to thrive in your professional journey. Explore Discover how PepsiCo is leading the way in digital innovation and sustainable practices while maintaining a steadfast focus on diversity and employee well-being. Stay Connected Join Our Team Search for open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players ready to take their career to the next level. SEARCH PEPSICO JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at PepsiCo.
Learn more about PepsiCo
Size
309,000 employees
Market Cap
$250.5 billion
Industry
Food & Beverages
Net Income
$7.1 billion
Founded
1965
5 Year Trend
+4.8%
Revenue
$70.3 billion
NASDAQ
PEP
* Ladders Estimates

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