Bachelor's degree with 2+ years of experience or Master's degree with no experience required.
Preferred 3 years of customer technical support experience.
In-depth knowledge of PKI and security concepts, with experience in PKI software administration on Windows and Linux.
Strong oral and written communication skills for effective interaction with team members and customers.
Analytical and problem-solving skills to troubleshoot hardware and software issues.
Familiarity with configuring hardware security modules (HSMs).
Experience with Apache Tomcat and/or Red Hat JBoss, including troubleshooting TLS issues.
Knowledge of database management using Oracle, HSQL, or PostgreSQL.
Hands-on experience with Cisco and/or Aruba networking devices.
Familiarity with Windows and Linux administration.
U.S. citizenship with a clear background check and TS/SCI security clearance.
Responsibilities
Support multiple software projects and provide off-site customer assistance.
Collaborate closely with local support, sales, and R&D teams.
Engage with headquarters staff in Oak Park, IL for project alignment.
Troubleshoot and resolve technical issues related to PKI software.
Configure and manage hardware security modules (HSMs) as needed.
Assist in the administration of Apache Tomcat and Red Hat JBoss environments.
Ensure effective communication of technical information to customers and team members.
Benefits
Ongoing application acceptance with no deadline.
Opportunity to work with a leading company in information security.
Collaboration with diverse teams across various locations.
Potential for professional growth in a specialized field.
Full Job Description
Job Description
Description
Information Security Corporation, an SAIC company is seeking a candidate for a PKI Software Support position. . The successful candidate will be involved in supporting multiple software projects and provide off-site customer support, while working closely with the local support/sales/R&D teams, as well as headquarters staff in Oak Park, IL. Candidate must reside in the Chicago or Washington, DC area.
Qualifications
Bachelors and two (2) years or more experience; Masters and 0 years related experience
Customer technical: 3 years (Preferred)
In-depth knowledge of PKI and security-related concepts, with significant experience in the administration and configuration of PKI software on Windows and Linux
Above average oral and written communications skills with a demonstrated aptitude for communicating effectively with fellow employees and customers
Strong analytical and problem-solving skills, including the ability to identify and troubleshoot hardware and software bottlenecks
Familiarity with configuring hardware security modules (HSMs)
Admin experience with Apache Tomcat and/or Red Hat JBoss including experience troubleshooting TLS issues
Knowledge of database configuration/management using Oracle, HSQL, or PostgreSQL
Familiarity with Windows and Linux usage and administration
A working knowledge of current ISC products would be a definite plus!
U.S. citizenship (with clear background check)
TS/SCI security clearance
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
About SAIC
Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
