Overview: We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role.
Job Responsibilities:- Monitoring and alerting of critical trading system environments
- Proactive identification and resolution of production issues
- Development of tools and driving efficiency/stability improvements/ automation with scripting
- Troubleshooting and resolution of complex systems issues
- Production Deployments of all infrastructure components
- Off hours pager support on a rotating schedule
Requirements:- Minimum 3 years of relevant experience
- Strong working knowledge of UNIX environment/Unix commands
- Database knowledge with sql - MySQL, InfluxDB
- Strong scripting knowledge - Python/Bash
- Minimum B.S. in Computer Science or equivalent
- Excellent interpersonal and communication skills are essential
- Ability to switch and track various ongoing tasks and issues is required
- Attention to detail in problem solving
- Ability to work under pressure within a dynamic trading environment
- Ability to work independently and collaboratively within a team
Preferred: - Experience using Jira as a ticket/work request system
- Experience using Grafana/InfluxDB/Icinga
- Linux desktop support experience
- Experience with version control systems such as git/puppet
- Network troubleshooting and analysis experience
Benefits: - Discretionary bonus eligibility
- Medical, dental, and vision insurance
- HSA, FSA, and Dependent Care Options
- Employer Paid Group Term Life and AD&D insurance
- Voluntary LTD, Life & AD&D insurance
- Flexible Vacation policy
- Retirement plan with employer match
