Description
Job Title: Pharmacy Applications Administrator
Department: Information Technology
Location: Remote, with periodic travel to company headquarters and facility sites as needed
Position Type: Full Time
Reports To: VP Information Technology
FLSA Status: Exempt
Job Overview: Reporting directly to the Vice President of Technology, the Pharmacy Applications Administrator is responsible for the day-to-day technical administration, configuration, support, and optimization of the pharmacy applications that enable delivery, inventory, billing, and related operational workflows. This role serves as a hands-on system administrator for key platforms, including DigitalRx, Platform, SureCost, and RxBB, with responsibility for technical and integration architecture, APIs, interfaces, data flows, user access, patching, upgrades, testing, documentation, and Tier 2/3 support. The administrator partners with pharmacy operations, compliance, technology teams, vendors, and the Help Desk to maintain reliable, secure, integrated, and scalable application services and enable effective Tier 1 support.
This role sits within the Technology organization and partners closely with pharmacy operations (delivery, inventory, billing) and compliance teams to support the systems that enable behavioral health pharmacy operations.
Responsibilities:
• Administer and support pharmacy, delivery, inventory, billing, and related pharmacy management systems that enable Advantage's behavioral health pharmacy operations.
• Own and maintain the technical architecture of key clinical and pharmacy systems, including DigitalRx, SureCost, Platform, and RxBB, with a clear understanding of how applications connect, exchange data, and support end-to-end pharmacy workflows.
• Design, document, administer, and troubleshoot integration architecture, including APIs, interfaces, file transfers, data mappings, system dependencies, and data flows between pharmacy applications, internal platforms, and external partners.
• Analyze pharmacy, delivery, inventory, billing, and operational workflows; gather user requirements; and implement scalable process improvements that enhance efficiency, adoption, documentation quality, and patient care support.
• Design, maintain, and update reports, dashboards, templates, forms, and electronic records that support data-driven decision-making across operational, billing, and compliance functions.
• Provide Tier 2/3 application and integration support; train Help Desk staff to perform Tier 1 support; and create, maintain, and communicate Tier 1 technical documentation, troubleshooting guides, escalation criteria, and knowledge articles for common pharmacy application issues.
• Perform ongoing technical administration, monitoring, configuration, patching, upgrades, release validation, maintenance, and Tier 2/3 troubleshooting; coordinate with vendors and internal teams to resolve incidents, problems, defects, and integration failures through completion.
• Administer electronic prescribing access, user accounts, roles, permissions, system setup, templates, and documentation workflows required for clinical documentation compliance.
• Support business growth and expansion by configuring systems for new facilities, programs, and operational initiatives while maintaining consistent data standards and scalable application practices.
• Guide pharmacy users on recordkeeping, behavioral health data standards, application workflows, and related training needs.
• Support mergers, acquisitions, pharmacy transitions, and system consolidations by planning and executing data conversions, developing source-to-target mappings, validating migrated data for completeness and accuracy, reconciling records across systems, documenting exceptions, and coordinating remediation with business owners, vendors, and technology teams.
• Contribute to data-driven projects that inform strategic planning, clinical program development, operational performance, and compliance readiness.
• Travel to facility sites as needed to support go-lives, training, system support, and optimization activities.
• Perform other duties as assigned.
Required Skills:
• Exceptional flexibility and adaptability, with the ability to learn new clinical, pharmacy, billing, and operational systems quickly.
• Strong organizational, documentation, and reporting abilities, with attention to accuracy, consistency, and follow-through.
• Strong analytical and problem-solving skills, including the ability to gather, organize, and interpret information to resolve system, workflow, and process issues.
• Effective communicator who can deliver clear, practical, and impactful updates, training, and guidance to employees and stakeholders across all organizational levels.
• Collaborative team player who builds trust, fosters a positive work environment, and partners effectively with clinical, operational, billing, compliance, technology, and vendor teams.
• Self-motivated and highly productive, with the initiative to take ownership of assigned projects, service requests, system improvements, and process follow-up.
• Skilled in building and maintaining strong working relationships with vendors, internal team members, facility leaders, and end users.
• Customer-service oriented, with a commitment to responsive support, user adoption, stakeholder satisfaction, and continuous improvement.
• Ability to manage competing priorities, adapt to changing needs, and maintain quality in a fast-paced, multi-site healthcare environment.
Education and Experience:
• Bachelor's degree in healthcare systems, healthcare administration, information systems, technology, or a related field preferred.
• 5+ years of experience supporting clinical systems, pharmacy technology, pharmacy applications, or related operational platforms in a healthcare environment strongly preferred.
• Minimum of 2 years' experience in specialty pharmacy operations, including DigitalRx systems administration, reporting, workflow support, and integrations required.
• Experience configuring, supporting, or optimizing systems used for pharmacy documentation, onboarding/offboarding, care coordination, billing, e-prescribing, reporting, or compliance workflows preferred.
• Demonstrated ability to perform effectively under pressure, manage competing priorities, and meet deadlines in a fast-paced healthcare environment.
• Strong independent thinking and sound judgment, with the ability to analyze issues, recommend solutions, and present complex information clearly and persuasively.
• Exceptional analytical skills, meticulous attention to detail, and the ability to translate technical concepts into clear, practical terms for non-technical stakeholders.
• Strong written and verbal communication skills, including the ability to deliver clear, concise, and timely updates on critical issues.
• Ability to collaborate effectively and build strong working relationships with internal teams, facility leaders, vendors, and end users.
Working Conditions:
• Full-time, typically requiring 40+ hours per week
• Work is performed primarily in a remote environment with periodic travel to company headquarters and facility sites as needed
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Able to travel periodically as needed
Benefits:
• Competitive salary and benefits package
• Opportunity to make a meaningful impact on patient care
• Collaborative and supportive work environment
• Professional development and training opportunities
Pay Range
$110,000.00 Annually to $140,000.00 Annually
