Job Summary

The Personal Lines Account Manager for High-Net Worth is responsible to conduct annual reviews of clients’ insurance program, stay current on changes in clients' lifestyle that impact their risk profile and coverages, negotiate with carriers on clients' behalf, discuss any potential risks and recommend appropriate coverages, including proposal of any changes/updates, and provide overall stewardship of risk management solutions for clients.

Responsibilities

• Successfully manage own book of business through developing, maintaining, and expanding outstanding relationships with clients and successfully addressing their business needs.

• Review exposures and current insurance program for assigned clients

• Determine if current carrier is the best fit to address the client’s needs including coverage, protection, and cost effectiveness

• Collaborate with producers regarding the development and decisions for proposed plans of action and coverages for new accounts to align with client needs

• Provide daily service, anticipate customer’s needs, and respond to client questions and issues in a timely and consultative manner

• Keep customers up to date on “pending changes” in the insurance world that may impact their insurance coverage

• Monitor carrier activities to make sure that they are fulfilling their responsibilities to the customer (i.e.:  policies & endorsements to be quoted & accurately issued on a timely basis, claims being handled properly and accurately on a timely basis, etc.)

• Complete account reviews

• Keep aware of and provide best in class account management to ensure optimization of customer experience, operational efficiencies, etc. and share feedback with producers regarding potential opportunities.

• Ensure processes are followed on a timely basis to support business needs, including but not limited to, coverage review process, work in EPIC, and ensure all umbrella policies are updated to maintain comprehensive coverage

• Identify and communicate any exclusions or changes to clients’ policies as well as any potential for mitigating options.

• Remain informed and educated regarding all insurance companies, marketplace changes, coverages, exclusions, and options to provide the best possible service between cost and coverage while maintaining protection for each client.

Education/Experience

• 3-5 years of prior insurance industry experience with High Net Worth clientele is required

• Associate’s Degree or higher is desired, or equitable experience

• Property & Casualty license required

• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint

• Proficient computer skills with agency management software systems, preference for experience with APPLIED EPIC

Requirements:

• Strong organizational and effective time management skills, along with a demonstrated attention to detail

• Communicates and interacts professionally and effectively with all levels of management, employees, and clients; Must have strong interpersonal and communication skills and be solution focused

• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect

• Must demonstrate a high level of initiative, be a team player, and display resourcefulness to find win-win solutions whenever possible

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