About the RoleWe're looking for a People Operations Manager who is passionate about creating exceptional employee experiences while ensuring operational excellence across the employee lifecycle. This role will own day-to-day People Operations, support our managers and employees, and help build scalable people processes that enable our high-performance culture.
You'll work closely with Talent Acquisition, Finance, IT, Legal, and business leaders to deliver seamless employee experiences from onboarding through offboarding while ensuring compliance, accuracy, and efficiency across our global workforce.
What You'll Do:Employee Lifecycle Management- Own end-to-end employee lifecycle operations, including onboarding, offboarding, promotions, transfers, manager changes, and employee data management.
- Manage all employee records and documentation within BambooHR, ensuring data integrity and accuracy.
- Coordinate background verification, employment documentation, and onboarding logistics.
- Partner with IT, Facilities, Finance, and hiring managers to ensure a seamless onboarding and offboarding experience.
HR Operations & Compliance- Ensure compliance with federal, state, and local employment laws, with strong knowledge of US employment regulations.
- Maintain employee files, HR documentation, and audit-ready records.
- Support leave of absence administration, accommodations, employment verifications, and policy implementation.
- Partner with Legal on immigration documentation, employment compliance, and HR policies where applicable.
Payroll, Benefits & Global Employment- Partner with payroll providers and Finance to ensure accurate and timely payroll processing.
- Administer employee benefits, enrollments, qualifying life events, and vendor coordination.
- Manage our Employer of Record (EOR) platform (Deel) for international employees and contractors, including onboarding, offboarding, employment changes, contract updates, invoicing, and compliance coordination.
- Partner with Finance and Talent Acquisition to support international hiring and ensure a seamless experience for globally distributed employees.
- Serve as the first point of contact for employee questions related to payroll, benefits, policies, and HR processes.
Performance Management & Employee Experience- Administer the company's performance management cycles through Leapsome, including review setup, calibration support, reporting, and employee communications.
- Support engagement surveys, feedback programs, and manager enablement initiatives.
- Drive employee engagement initiatives, recognition programs, and culture-building activities.
- Partner with managers to deliver a consistent and exceptional employee experience.
HR Systems, Reporting & Analytics- Serve as the primary administrator for BambooHR, ensuring accurate employee records, organizational structures, reporting lines, and system maintenance.
- Generate People dashboards, reports, and metrics to support leadership decision-making.
- Ensure data accuracy across HR systems and identify opportunities for automation and operational improvements.
Process Improvement & Projects- Continuously improve HR processes to enhance efficiency, scalability, and employee experience.
- Create and maintain SOPs, process documentation, and internal knowledge resources.
- Lead or support cross-functional People initiatives and strategic projects.
- Recommend scalable solutions and best practices as the organization continues to grow globally.
What We're Looking For:- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- 3-5 years of experience in People Operations, HR Operations, or HR Generalist roles, preferably within a high-growth technology or SaaS company.
- Hands-on experience with BambooHR or similar HRIS platforms.
- Experience administering performance management platforms such as Leapsome.
- Experience managing Employer of Record (EOR) platforms, preferably Deel.
- Strong understanding of U.S. employment laws and employment regulations.
- Experience supporting payroll, benefits administration, and global employee operations.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Excellent communication skills and the ability to handle confidential information with discretion.
- A proactive, customer-first mindset with a passion for building outstanding employee experiences.
Nice to Have- Experience supporting a globally distributed workforce.
- Exposure to immigration and global mobility processes.
- Experience partnering with Finance, Legal, and Talent Acquisition on global hiring.
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