About the role:Taptap Send is looking for a Senior People Operations Manager to join our People team in a high-impact individual contributor role. We're looking for a hands-on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth.
You'll own work from strategy through execution, whether that's establishing employment infrastructure in a new country, navigating sensitive employee matters, or improving and automating core People Operations processes. This is an opportunity for someone who combines operational excellence with a continuous improvement mindset and wants to have a tangible impact on how our people function scales internationally.
What you'll do:- Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal
- Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets
- Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management
- Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets
- Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs
- Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy
- Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking
What you'll need:- At least 8 years in People Ops, HR, or a comparable operational role, ideally in a fast-growing, multi-country environment
- Hands-on experience managing employee relations cases and performance processes, with strong judgement and discretion
- Track record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance
- Highly organised project owner, able to scope and land work independently and juggle multiple workstreams at once
- Comfortable with data and systems; you use tooling and automation to work faster and reduce manual effort
- AI-native in your approach, you actively use AI tools to work smarter and automate what doesn't need to be manual
- Excellent communication and stakeholder management skills; able to work across functions and handle sensitive matters with care
Also you are- Outgoing - you love speaking to people and enjoy building meaningful relationships
- Execution Oriented - we have an 'impact first' philosophy and a lot to get done. You should be able to take an idea to implementation
- Mission Oriented - you are passionate about working for a net positive organisation / tech for good
- Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
- Driven - you thrive in a fast-paced, target oriented company
Taptap Values Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
