The Opportunity We are seeking a high-autonomy, solution-oriented People & Culture Business Partner to join our People team. In this role, you will act as a trusted advisor to key business leaders while taking full ownership of your client groups. The ideal candidate thrives in a dynamic, fast-paced environment and possesses exceptional problem-solving skills-someone who can step into complex scenarios, diagnose root causes, and independently navigate toward scalable solutions.
This role requires a unique balance: you will drive high-level strategic people initiatives while comfortably rolling up your sleeves to manage critical operational, administrative, and office management responsibilities.
Responsibilities Strategic Partnership & Autonomous Problem-Solving - Strategic Alignment: Build deep cross-functional relationships with business unit leaders to understand operational goals and align talent strategies accordingly.
- Independent Problem Solving: Identify organizational bottlenecks, interpersonal challenges, and process gaps; autonomously develop and execute creative, end-to-end solutions.
- Workforce Planning: Partner with department leadership and Finance (FP&A) to forecast headcount needs, address skill gaps, and implement scalable workforce structures.
- Change Management: Lead and support organizational change initiatives, providing leadership coaching and actionable communication plans during business evolutions.
Operational, Administrative, & Site Execution - Day-to-Day HR Operations: Directly manage operational workflows across the employee lifecycle, including onboarding execution, offboarding logistics, status changes, and system updates.
- Data Maintenance & HRIS: Maintain complete data integrity in our HR Systems (HRIS), generating routine reports, managing administrative documentation, and tracking HR metrics.
- Policy & General Inquiries: Serve as the primary point of contact for day-to-day employee and manager inquiries regarding policies, benefits execution, and leave administration.
- Office & Workplace Management: Oversee local office operations and facilities administration, serving as the primary point of contact for vendor relationships, office supplies, building management, health and safety protocols, and space planning to ensure a productive, welcoming physical environment for on-site and hybrid teams.
- Health & Safety Oversight (OHSA): Oversee local workplace health and safety compliance under Ontario OHSA, including coordination of Joint Health and Safety Committee (JHSC) requirements or designated worker safety representatives.
Talent Management & Culture - Performance Enablement: Drive continuous performance management frameworks, goal setting (OKRs/KPIs), and talent reviews across supported client groups.
- Career Pathways & Succession: Identify high-potential talent, design development strategies, and assist leaders with succession planning.
- Employee Retention & Engagement: Analyze employee feedback (surveys, exit interviews, touchpoints) to implement impactful retention strategies and foster an inclusive culture.
Employee Relations & Compliance - Advisory & Resolution: Provide objective coaching and independently investigate complex employee relations issues, performance plans, and policy interpretations.
- Compliance & Best Practices: Ensure employment practices adhere to relevant labor laws, industry standards, and internal corporate guidelines across regions.
- Ontario Labor Standards: Ensure local practices adhere to the Ontario Employment Standards Act (ESA), Ontario Human Rights Code, and PIPEDA (privacy).
- Contract Administration & AODA: Ensure compliant employment agreements (notice, termination, probation) and ensure local office practices align with Accessibility for Ontarians with Disabilities Act (AODA) standards.
- Other responsibilities as assigned by management
Requirements- Experience: 3-5 years of progressive HR experience, with at least 2 years in a dedicated HRBP or strategic People Partner capacity.
- Proven Autonomy: Track record of driving projects independently from ambiguity to execution with minimal supervision.
- Resourceful Problem Solver: Demonstrated ability to evaluate complex problems, weigh risks, and implement sound, pragmatic solutions.
- Canadian Employment Law Expertise: Strong knowledge of Ontario ESA standards, human rights legislation, OHSA requirements, and contract law principles.
- Balanced Execution: Willingness and discipline to seamlessly switch between big-picture strategic thinking and detail-oriented administrative execution.
- Industry Background: Experience supporting groups within advertising technology, SaaS, media logistics, or fast-paced digital services environments preferred.
- Communication: Exceptional verbal and written communication skills with the ability to influence leaders at all levels.
- Education: Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or equivalent practical experience.
Preferred Qualifications - Professional certifications such as CPHR or CHRP/CHRL designation (Human Resources Professionals Association) or SHRM-CP, SHRM-SCP, PHR, or SPHR.
- Experience navigating hybrid/remote global workforces across multiple time zones.
- Hands-on proficiency with modern HRIS platforms (Bob, Workable, etc.) and administrative workflows.
- Prior experience managing physical office spaces or facilities coordination alongside HR responsibilities in Ontario preferred.
- Industry Background: Experience supporting media, entertainment technology, SaaS, or advertising services teams preferred.
Reporting Relationship - The People & Culture Business Partner reports to the VP, People & Culture.
Location - Onsite or hybrid (3 days a week) in our Toronto office.
Hiring Disclosures: - This job posting is for an existing vacancy - we currently have an open role and will fill this position upon finding a suitable candidate.
- Annual Salary Range: $100,000 - $110,000 CAD - This range represents the expected compensation for the role and includes base salary and any non-discretionary bonus components.
- We use AI-assisted screening technology to help review resumes for required skills and qualifications. Final hiring decisions are always made by our human hiring team.
