About the RoleAs Payments Lead, you'll own the full lifecycle of payments at Kalshi - from strategy to hands-on execution. You'll manage and coordinate the roadmap for deposits, withdrawals, and PSP integrations, while also directly managing providers, resolving issues, and monitoring day-to-day performance. You'll sit at the intersection of product, operations, engineering, compliance, and growth, ensuring that payments are reliable, fast, and delightful.
What You'll DoKey Responsibilities- Lead the payments roadmap: prioritize and drive initiatives that improve payment success, speed, and user experience in coordination with Engineering and Growth and other parts of the organization.
- Manage PSPs and financial partners: negotiate terms, oversee performance, and troubleshoot operational issues with processors, banks, and other partners.
- Optimize conversion and payouts: continuously improve the deposit and withdrawal experience, authorization rates, and settlement times through data-driven experimentation.
- Monitor and analyze payment health: build dashboards, track KPIs (authorization rates, declines, chargebacks, latency), and identify root causes.
- Ensure compliance and regulatory alignment: Partner with Legal/Compliance to handle KYC, AML, and CFTC-related obligations in the payments flow.
- Manage fraud prevention and response: manage fraud tools and policies, ensuring a balance between risk control and user experience. Monitor fraud and compliance health.
- Be hands-on: dive into payment ops workflows, test new integrations, reconcile issues, and own execution when needed.
What We're Looking For- 5+ years of experience in payments, fintech, or product operations.
- Strong understanding of the payments ecosystem: PSPs, acquirers, processors, payment methods, fraud tools, and settlement processes.
- Experience leading cross-functional projects involving engineering, compliance, and growth.
- Proven negotiation and vendor management skills with PSPs and banks.
- Analytical and technical proficiency: able to model economics, analyze funnel data, and interpret API documentation.
- Bias toward action: comfortable switching between strategic planning and hands-on execution.
- Excellent communication and project management skills.
