Minimum 5 years of experience in healthcare, focusing on patient experience improvement.
In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS).
Exceptional interpersonal, communication, and presentation skills with a polished executive presence.
Strong analytical skills with a grasp of improvement methodologies and data analytics.
Passionate about patient experience and proactive in problem-solving.
Ability to thrive in a fast-paced environment while managing multiple priorities.
Willingness to travel up to 25% for client engagements.
Responsibilities
Lead execution of client improvement strategies, ensuring coordination across support teams.
Develop understanding of client challenges and align solutions to support decision-making.
Deliver on-demand and proactive support using analytics and thought leadership.
Collaborate with internal teams to create innovative resources tailored to stakeholders.
Partner with Application Support Specialists for strategic follow-through on patient experience strategies.
Work with product and technology teams to identify market trends for future solutions.
Coordinate and present client performance reviews with the Managing Director.
Support industry programs and events that enhance client networking and reinforce value proposition.
Benefits
Remote work-from-home flexibility.
Opportunities for professional development and growth.
Access to industry-leading resources and frameworks.
Engagement in a diverse and inclusive workplace culture.
Participation in networking events and industry programs.
Full Job Description
Location: Remote work-from-home (U.S.)
Position Overview: Patient Experience Advisor
As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day-to-day relationship and driving measurable improvements in patient experience. You'll apply a deep understanding of the healthcare landscape-including emerging trends, operational challenges, and organizational priorities-to guide clients toward high-impact strategies and solutions.
In this role, you will collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance. You'll leverage data analytics, industry best practices, peer benchmarking, and Press Ganey's proprietary frameworks to deliver proactive, insight-driven recommendations that inform client decision-making and support sustainable improvement.
Job Responsibilities include:
Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
Develop a deep understanding of client stakeholder challenges and priorities and align Press Ganey's solutions and insights to support strategic decision-making.
Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value.
Collaborate cross-functionally with internal teams-including consulting, marketing, data science, and knowledge management-to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client's patient experience (PX) strategy.
Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
Coordinate and present regular client performance reviews in partnership with the Managing Director.
Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition.
Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.
Qualifications
Experience: Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required.
Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.
Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.
Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities.
Travel: Willingness to travel up to 25% for client engagements.
Education
Bachelor's degree required.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
