Patient Access Representative

Organization:
CPMC-California Pacific Med Center - Mission Bernal

Position Overview:
Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Job Description:

Education

• High School Diploma or GED required

Experience

• Minimum 1 year of recent relevant experience

Skills & Knowledge

• General knowledge of patient access and financial counseling in acute and non-acute care settings
• Working knowledge of insurance terminology and medical terminology
• Understanding of EMTALA regulations and patient consent laws
• Strong time management skills with the ability to manage frequent patient interactions while accurately documenting information
• Experience using multiple computer systems, including: Patient registration and accounting systems Telephone consoles Document imaging and scanning systems Payment posting applications Payer websites Data quality monitoring tools
• Strong verbal and written communication skills
• Active listening skills
• High attention to detail and accuracy
• Effective decision-making and problem-solving abilities
• Ability to manage multiple tasks and projects in a fast-paced environment
• Demonstrated ability to meet or exceed customer service, productivity, and quality standards
• Proficient computer skills
• Ability to maintain confidentiality and handle sensitive information appropriately

Job Shift:
Varied

Schedule:
Varied

Shift Hours:
8

Days of the Week:
Variable

Weekend Requirements:
Every other Weekend

Benefits:
Yes

Unions:
Yes

Position Status:
Non-Exempt

Weekly Hours:
40

Employee Status:
Limited Term (Fixed Term)

Pay Range is $33.92 to $45.51 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.